What are the responsibilities and job description for the Bilingual Service Center Specialist I position at Peoples Bancorp (NC)?
Job Details Level Experienced Job Location Corporate Office - Newton, NC Job Category Customer Service Description
Responds to daily customer inquiries and requests related to checking / savings accounts, online / mobile banking, debit cards and general servicing of CDs / IRAs, and consumer loans by phone, secure message, and email. Adheres to customer verification guidelines and maintains confidentiality of customer information according to regulatory guidelines and company policies. Ensures customer satisfaction and call resolution through proficient navigation of multiple programs and accurate research or escalation to an appropriate resource. Assesses customer needs through probing questions to identify referral opportunities for suitable products or services that meet their current needs and expand customer relationships. Performs customer followup to update or resolve any open customer inquiry. Provides exceptional customer service experience as defined and measured by corporate / departmental service level objectives which includes quick and accurate execution of tasks, professionalism, and courtesy
Qualifications
Required Education / Knowledge :
- General and business knowledge equivalent to a high school diploma
Preferred Education / Knowledge :
Required Experience :
Preferred Experience :
Required Skills :
