Loan Support Specialist/CSR/Teller

ROLE
The Loan Support Specialist/CSR/Teller works in direct contact with customers and completes any administrative tasks necessary to process new loans and loan payments. This position is responsible for more advanced administrative, technical, and professional duties within the bank, as well as several reporting functions related to the branch’s existing loans. These responsibilities include recommending products and services to customers and business entities, and ordering, receiving, and recording any necessary loan documentation to comply with bank policies and loan regulations.

ESSENTIAL FUNCTIONS
This position is responsible for the following functions:

Loan Support Specialist
•Retrieve all necessary documentation to process new loans
•Assist loan officers by submitting loan orders and clearing document exceptions
•Ensure required documentation is received, printed, and ready for loan closing
•Communicate with Loan Operations Department to coordinate loan funding and booking
•Perform post-closing review
•File appropriate collateral documentation to perfect liens
•Assemble, scan, and index loan files
•Process loan payments and draws
•Process paid in full loans and release collateral
•Process invoice payments using accounts payable functions in bank’s database
•Maintain knowledge of loan policies and procedures

CSR
•Engage customers according to the bank’s Benchmark Service Standards
•Foster ongoing relationships that improve customer commitment
•Recommend products to customers based on their needs
•Respond to customer requests by providing simple and knowledgeable guidance to resolve issues
•Project a favorable image of the bank to the community
•Open and maintain personal, business, trust, and estate accounts
•Demonstrate a commitment and participate in the bank’s High Performance Growth Strategy

Teller
•Cash checks, handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments
•Maintain a balanced cash drawer
•Assist with mail and night drop transactions
•Answer teller-related issues on incoming phone calls
•Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed

Various other duties as assigned

QUALIFICATIONS
EDUCATION/CERTIFICATION: High School Diploma or equivalent required

Bachelor’s degree in business, finance or related field preferred
REQUIRED KNOWLEDGE: Full knowledge of loan and deposit services offered by Peoples Bank and Trust, understanding of all PBT policies and procedures related to loan services provided, knowledge of reports required to maintain and track outstanding loans
EXPERIENCE REQUIRED: 2 years banking experience preferred
SKILLS/ABILITIES: Attention to detail, strong written and verbal communication skills, self-motivation, self-management, ability to consistently follow through on tasks, problem-solving, organized, analytical, interpersonal, customer relationship building, time management, computer literacy and a strong ability to multi-task

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Ability to speak effectively and communicate clearly
AVERAGE HEARING: Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
REPETITIVE MOTION: The employee is regularly required to type throughout the day
FINGER DEXTERITY: The employee is regularly required to use their hands to type and maneuver a mouse
AVERAGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as
stand, sit, bend, kneel, squat, and walk for long periods of time

WORKING CONDITIONS
General professional office environment with climate control. Adequate lighting. Required regular work attendance on Saturdays.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
MATHEMATICS ABILITY: Strong numeric capabilities; Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions.
LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Ability to communicate clearly.

INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.