What are the responsibilities and job description for the Head of Retail and Digital Banking position at Peoples National Bank, N.A.?
We are seeking an experienced and strategic leader to serve as the Head of Retail & Digital Banking. This role will be responsible for overseeing and driving the success of our retail banking division, ensuring a seamless integration between physical branch operations and digital banking services. The ideal candidate will lead initiatives to grow deposits, enhance customer experience, and ensure compliance with regulatory requirements.
We offer competitive pay and excellent benefits, including medical, dental, vision, free telehealth, AFLAC, AirEvac, 401k, paid vacation, and holidays. Plus, there’s potential for discretionary bonuses.
Take the next step in your career with Peoples National Bank today!
Minimum Qualifications:
- Bachelor’s degree from an accredited college or equivalent.
- Minimum of 10 years of experience in retail banking, with at least 5 years in a senior leadership role.
- Supervisory experience in the deposit and consumer loan products and services area of a financial services company.
- In-depth knowledge of digital banking technologies, platforms, and fintech trends.
- Strong experience in digital transformation, product development, and customer experience management
- Exceptional leadership, strategic thinking, and decision-making abilities
- Strong understanding of banking regulations, risk management, and compliance requirements
- Excellent communication, interpersonal, and presentation skills
- Ability to work collaboratively with cross-functional teams and external partners
- Ability to meet or exceed established sales, operational and CRA goals
Responsibilities:
- Lead and manage the retail banking division, aligning it with the overall business strategy.
- Oversee physical branch operations, customer service, product offerings, and sales initiatives.
- Develop and implement long-term strategies for retail banking growth, profitability, and customer satisfaction.
- Improve retail sales and service and increase sources of fee income.
- Develop and execute a comprehensive digital banking strategy, ensuring the bank’s offerings are competitive and aligned with market trends.
- Oversee the development or optimization of digital platforms, including mobile and online banking.
- Identify and drive the development of new retail banking products and services for both digital and physical channels.
- Develop a high-performing team, fostering a culture of collaboration and innovation.
- Monitor and report on key performance metrics related to retail and digital banking services.
Equal Opportunity Employer
Compensation details: 150000-200000 Yearly Salary
