What are the responsibilities and job description for the Virtual Relationship Banker position at Peoples Security Bank & Trust Company?
Description
Our Virtual Relationship Bankers deliver an exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community; counsel clients, providing needs-based financial solutions; actively seek opportunities to expand relationships; and are capable of supporting clients in-person or virtually. They are responsible for working as an active member of the virtual office sales/service team and provide support related to the day-to-day operational activities and financial services of the Bank.
Essential Duties:
- Well-practiced in policy and procedure in order to protect customer and Bank assets at all times. And keeps up-to-date on banking regulation changes to ensure compliance.
- Has high level understanding of Bank’s products and services, including its technology. Assists clients with deposit account and ancillary service selections in line with their needs, opening them in a timely manner.
- Engages and advises customers virtually in order to attract, retain, and grow relationships. Comfortable with proactively reaching out, via phone, chat or video to existing and/or prospective clients to build and establish relationships.
- Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc. Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner. Demonstrates and educates our customer base on our technology products and services.
- Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management services.
Benefits Offered to Peoples Security Bank Employees
**Our College Tuition Reimbursement Benefit can help you achieve your long-term career and educational goals**
- Medical Plans
- Dental Plan
- Vision Plan
- Life Insurance
- Disability Insurance
- 401(K) Plan
- ESOP Plan
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Banking Classes
- College Tuition Reimbursement
- Internal Advancement Opportunities
Company Overview
Since 1905, community has and always will be our purpose. We were founded on the principle to be a bank that people can trust. We would not be where we are today without the dedication that our employees have had since we first opened our doors. Our values still hold true to this day and we are making strides to continue to grow with our amazing team.
- Integrity - it is our foundation, the basis of everything we do. We strive to be professional, honest, trustworthy, confidential, and respectful at all times.
- Excellence – to do things better, exceeding expectations
- Teamwork - working together for a common good, engaging our customers, coworkers, and partners
- Efficient – we will strive to manage our expenses
We believe our team is what makes our organization successful. Hearing their stories show a path of growth and enrichment in their careers. Every single team member truly makes a difference within our company and we're grateful for each employee who chooses to work with us.
Peoples Security Bank and Trust Company is an Equal Opportunity Employer
Requirements
Education/Training: A high school diploma or equivalent required. Associate’s degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building needed.
Skill(s): Must demonstrate ability to communicate across various channels (face-to-face, email, video conference, text/chat, and social media); good interpersonal relationship skills; strong problem solving skills; be conversant in bank’s products and services; proficient in use of various types of technology and software. Bi-Lingual preferred but not required.
Experience: A minimum of (2-3) years' experience in a related position normally required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.
