What are the responsibilities and job description for the Customer Success Manager - Ad Sales position at PeopleSERVE, Inc.?
Customer Success Manager - Ad Sales
We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.
What You'll Do :
- Build deep client relationships to deliver best-in-class customer service to the Company's advertiser and agency partners
- Act as the client's primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle
- Own the RFP response and media planning strategy across all buying channels
- Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
- Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes
- Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking
- Monitor campaign pacing, delivery and performance reporting and optimize / revise media plans to meet client objectives
- Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business
- Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
- Serve as the product expert by educating clients and their agencies on the Company's new and existing products, as well as advising on best practices and bespoke campaign optimizations
- Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling
- Own the post-campaign analysis with learnings and recommendations to drive repeat business
- Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
- Adhere to internal best practice guidelines, processes, and operating cadences
Who You Are :
