What are the responsibilities and job description for the Customer Service Rep position at PeopleShare?
PeopleShare is hiring Customer Service Reps in the Fort Washington, PA for an personal line insurance company. We are looking for candidates who have previous experience working in a customer service environment, that is metrics based who have experience with mid-to-high volume inbound calls. You need to be comfortable navigating different databases / portals and talking on phone and typing at the same time.
Text "JOBS" to (1-610-795-2775) to answer a few questions and connect with a Recruiter!
Why Work Here :SCHEDULE / HOURS :
- The Customer Service department is open from 8 : 00am-7 : 00pm. We are looking for individuals with flexible availability, as shifts will fall somewhere between that range. Candidates need to be open to working 2-3 late nights a week (that shift is 11 : 00am-7 : 00pm). There is also a rotational Saturday – every 3rd Saturday - from 10 : 00am-3 : 00pm.
- 4 Days in Office, 1 Day of choice work from home once fully trained
- Answer basic questions regarding auto, home and umbrella policies, coverages, and premiums; assume ownership for thorough follow up on all contacts
- Deliver first call resolution and make it easy for the customer
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner and Umbrella)
- Accurately enter and update policy information into the various processing systems and handle phone inquiries
- Perform research and initiate changes / corrections to customer’s policies according to established procedures and sound business judgment
- Meet and / or exceed the expectations of customers and agents, always providing professional and efficient service through positive interactions and extensive product knowledge
- College degree and / or NJ Property & Casualty license are preferred
- Excellent interpersonal, listening, communication and organizational skills
- Strong analytical and decision making skills
- Excellent computer / data entry and math skills- previous experience in a mid-to-high volume client service position that was metrics driven
- High energy and motivation to follow up and take ownership
Pay Rate : $22 hour
Client Service Rep Responsibilities :
Client Service Rep Requirements :
PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) – King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, data entry, customer service, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, forklift, machine operators, maintenance mechanics and office managers. IND7
PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and / or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $22
