What are the responsibilities and job description for the IT Service Manager position at PeopleSharp?
This job is being posted by PeopleSharp on behalf of C&W Technologies. Are you ready for a technical leadership role in a fast-growing, employee-oriented company? C&W is a team-oriented MSP that prioritizes top-tier technical integration and high-quality, proactive IT support. Our goal is to be a family-oriented, community-oriented, positive environment for our employees so they can execute best-in-class, white-glove IT services for a diverse range of clients and end-user environments. We’re seeking a people-oriented Service Manager to oversee service delivery for our clients and continue mentoring our incredible technical team. This is an on-site opportunity located in Stuart, FL. We’ll Provide : A team that’s invested - We pride ourselves on technical curiosity and genuine interest in improving client technology Fun, professional environment facilitated through daily communication, monthly lunches, and quarterly offsite outings Robust benefits package including medical insurance, paid time off, and a retirement plan Starting salary of 95K Opportunities for continued growth supported by mature processes and sales engine Family-first culture that supports work / life balance What you’ll do : Manage the team for daily success, including daily activity, resource allocation, and providing accountability for documentation and SLAs Take ownership for client satisfaction for escalated issues, communicating with team members and clients and performing root-cause analysis to ensure resolution Mentor employees for success via daily communication, yearly reviews, and continuous technical / professional training Build relationships with clients via client meeting participation Define and review key KPIs, KB articles, and process documentation Track and report metrics for projects and agreements Administration of Professional Services Automation tool Skills you’ll need : 3-5 years of experience with small business technical support, including applications, processes, software, and equipment PSA administration experience Strong positive mentality, strong communication and documentation skills, and enthusiasm for improvement and continued growth Sense of ownership for client outcomes and mentoring mindset for team Experience with MSP leadership, planning, and KPI’s strongly preferred Next Steps : Quick apply with your resume here OR Get a head start on our application and aptitude testing process here : https : / / www.ondemandassessment.com / link / index / JB-0SSWGILF5?u=1110981 Powered by JazzHR
