IT Support Engineer

Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of K, and comprehensive benefits!   Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.  Position Highlights : $50,000 scalable based upon experience Retirement plan, PTO, health insurance benefits, and bonus plan Hybrid work schedule (up to 2 days remote) after training completed Friendly, people-focused management and technical mentors  What  You’ll Do : Support common business applications (O365) via email, phone, and on-site support for 100 SMB’s Maintain client networks and network security (LAN / WAN, firewalls, access points, switches) Troubleshoot a wide variety of on-premises, and cloud environments Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue Skills  You’ll Need : Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans Confidence and commitment to top-tier customer service in a fast-paced environment Ability to stay organized and follow tasks through to completion with accuracy Willingness and ability to learn new applications and skills 0-2 years of hands-on PC support experience Office 365 experience A general knowledge of different hardware platforms, cloud services, and line of business applications  Ready to apply? Quick apply with your resume OR   Get a head start on the application process through our online portal here : https : / / www.ondemandassessment.com / link / index / JB-W70H5LGMQ?u=1049388 Powered by JazzHR

Salary : $50,000