Account Manager
About the Company :
PeopleSpace, a privately owned corporation, was formed in California in 2000 by Jesse Bagley & Brian Airth under the name Interior Office Solutions, Inc. (IOS). What started as a small bootstrap operation with a desire to make a difference all those years ago, has grown into a successful operation, A Haworth Preferred Best in Class Partner (a designation earned in multiple years), and a Top 4 Haworth Dealer globally. In 2019, IOS started a new collaboration with Haworth and rebranded under PeopleSpace. Together, we invested in innovative technology and a new approach that delivers an engaging customer experience from start to finish—while expertly addressing every project with a proven process, a single point of contact, and seamless simplicity.
We provide a depth of expertise, cutting-edge research, and flawless customer-focused execution that has made us a top West Coast solutions provider. With clients—in your world and ours’—what matters most is the result. Creating environments to improve employee well-being, culture, engagement, and retention. We are committed to exceeding your expectations.
Job Description
The Account Manager on the Strategic Accounts Team is responsible for all project and daily work order activities, sales and full customer satisfaction for assigned accounts.
Specific Responsibilities Include :
Customer / Account Servicing
- Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
- Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
Project & Work Order Management
Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requestsProvides frequent and regular status reports to customer regarding project and work order statusCoordinates install dates with customer and service teamSales Order Management
Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking budgetary excel summaries and quotes through own effort or in conjunction with dealership personnel (designers, project coordinators, sales coordinators etc.) and presents these to the customer in a timely mannerWorks with service departments to develop service contracts to present to customer when complex services are sold (ex : design) or for major projects (ex : installation, design, project management, etc.)Builds product sif with description and discounting , including creating final packages for quote creation and order placement.Reaches out to vendors (including services) for both product and labor quotes.Manages CRM weekly to keep forecast current and accurateResponsible for backlog managementProcess, Quality and Customer Satisfaction
Ensures standards of performance are met for all customer work activitiesEstablishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchasesSales & Marketing
Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requestsPresents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealershipPrepare presentation materials and create look booksCreates closeout packages with warranties and care instructionsContract Furniture / Design Industry Knowledge
Strong knowledge of interior design field and current practicesUnderstands contract furniture processes, including order preparation, project management, order management and delivery / installationOrganizational Interfaces
Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.Manages team assignments to ensure work load activities are appropriately balanced and supportedQualifications Skills :
Bachelor’s degree, or equivalent combination of education and experienceMinimum 3 – 5 years Commercial Furniture Sales experienceDemonstrated space planning and project management abilityExperience with Haworth products preferredPolished communication skillsExcellent interpersonal skillsAbility to Multitask and reprioritize projects per direction from Manager
