What are the responsibilities and job description for the Senior Configuration Analyst position at PeopleWare Technical?
Seeking a Senior Configuration Analyst will work closely with Product, Engineering, and QA teams to support and enhance enterprise applications used for insurance agency management. This role involves performing complex configuration updates, maintaining detailed system documentation, and providing advanced production support and release activities.
Key Responsibilities :
- Lead the configuration of new and existing products on company applications.
- Author and debug advanced business rules using a rules engine (BRMS).
- Develop and maintain complex Excel spreadsheets, including advanced formulas, data references, and VBA code.
- Handle Level II escalations from Helpdesk requiring in-depth forensics and troubleshooting of company applications and products.
- Provide regular status updates and progress reports to project team members and stakeholders.
- Collaborate with business users to understand and translate business requirements into robust system solutions.
- Mentor and provide guidance to configuration analysts and team members, fostering professional growth and knowledge sharing.
- Lead team projects, ensuring that objectives are met on time and to a high standard.
- Develop training programs and materials to enhance team skills and system knowledge.
- Enhance the quality of work by developing and implementing methods to thoroughly test configurations and changes before they go live.
- Develop and implement strategies to increase the efficiency and consistency of product updates delivered by the configuration team.
- Drive the configuration team to deliver more frequent and reliable product updates through improved processes and resource management.
Required Education :
Required Experience :