Quality Assurance Manager

JOB SUMMARY

Quality Assurance Manager plays a crucial role in ensuring that properties and families within the housing portfolio, comply with all relevant regulations, enabling the Authority to continue its’s mission of creating thriving and sustainable communities. Quality Assurance Manager is responsible for management of all aspects of regulatory compliance for the Authority’s affordable and low-income programs, throughout the portfolio. This includes responsibility for the oversight of all matters related to LIHTC, LIPH, HOME, HUD, Project-Based and Individual Voucher programs. In this capacity, the Quality Assurance Manager is responsible on a high level for ensuring compliance with all Regulatory Agreements, Extended Use Agreements, Operating Agreements and ACOP, Admin Plans and other federal, state and local regulatory ordinances and laws; All monthly, quarterly, annual, and as-needed periodic compliance reporting to funding agencies and tax credit syndicators; and ensuring income qualification for all applicants and, as needed, tenants on an ongoing basis.

It is expected that the Quality Assurance Manager be the go-to person for compliance-related questions that arise from property managers and others. The Quality Assurance Manager will need to have a working knowledge of compliance, Fair Housing, ADA, AFHMP, etc. in order to effectively respond to these questions. The Compliance Manager performs internal tenant file and quality control audits, conducts departmental compliance training, and provides administrative support to the Property Management Teams. In coordination with other members of management, the Quality Assurance Manager will create and implement systems that best accomplish the goals of the position and the Company.

ESSENTIAL JOB DUTIES

1.

Monitor and implement changes in HUD, HOME HOTMA, HOPWA, LIPH and LITHC regulations and requirements

2.

Manage and supervise occupancy and recertification specialists, including training and performance management

3.

Independently review and approve move-in files assuring applicants are income and program eligible for the communities in our portfolios.

4.

Participate in file audits to confirm compliance with program requirements including rent limits, income limits, and other eligibility and lease requirements including assuring that overall backup documentation is in place to confirm resident eligibility at the communities in the portfolio.

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5.

Provide training and support to site staff on answering compliance related questions and program regulations as they relate to occupancy and qualifying requirements on file reviews.

6.

Update the file tracker on new move-in files as they are received from the site staff.

7.

Assist with updating on Income and Rent limits for sites as needed.

8.

Provide guidance, oversite and assistance on new lease-ups.

9.

Act as EIV Coordinator and as SAVE Administrator.

10.

Assist with PBV Packet submissions as needed.

11.

Maintaining proper maintenance of tenant files and computer records to ensure accuracy according to HUD and LIHTC regulations.

12.

Determining financial eligibility for all new admissions into the affordable program.

13.

Processing new applicants.

14.

Monitoring of waitlists, and EIV master binders for compliance with federal regulations and requirements.

15.

Assist and review all 8823’s corrections and correspondence.

16.

Assist in the creation and development of necessary policies, procedures & guidelines, as needed.

17.

Monitoring of re-certification notification letters in compliance with HUD and LIHTC regulations.

18.

Perform training programs to educate and inform the site teams of requirements and responsibilities.

19.

Remain familiar with current U.S. Department of Housing and Urban Development ever changing Federal Regulations as they relate to Affordable Housing programs.

20.

Other duties as assigned.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description as assigned or required.

MINIMUM QUALIFICATIONS REQUIRED

EDUCATION AND EXPERIENCE

Bachelor’s degree preferred. Minimum of associate degree in a relevant field (ie: accounting, management, etc.) or a combination of educations and 5 years of consistent work experience related to housing, accounting or auditing. Housing designations and experience is a plus.

LICENSES AND CERTIFICATIONS

• COS, TaCCs, HCCP or TCS certification required upon hire, unless the incumbent has such certifications..

KNOWLEDGE, SKILLS, AND ABILITIES

1.

Knowledge of HUD 4350.3, EIV, Reasonable Accommodation Requests, LIHTC income limits and rent calculations, Fair Housing, Real Estate Licensing.

2.

A deep sense of community awareness and a determination to make improvements.

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3.

Proven ability to build trust with members of a community with different backgrounds, motivations, and concerns in order to obtain information and solve problems.

4.

Technology enthusiast proficient in leveraging technology tools and platforms including Microsoft Office, calendar management, and our internal applicant database software

5.

Exceptional communication and interpersonal skills, enabling you to build rapport with ease among our team and residents.

6.

Goal-oriented leader who demonstrates genuine care and concern for your team, clients, and residents

7.

You know the importance of doing the right thing - always, in all ways, even when no one's watching.

8.

You champion belonging, empowering people to be their best selves at work and at home.

MATERIALS AND EQUIPMENT USED

Computer/laptop

Telephone

Calculator/Adding Machine

Postage Machine

Copier/Scanner

Smartphone/tablet

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

MARIJUANA

Although marijuana has been legalized under Illinois law, it is a Schedule I controlled substance and is illegal under Federal law. In accordance with the Drug Free Workplace Act of 1988, the Peoria Housing Authority, as a recipient of federal funds, must maintain a drug free workplace. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening or advises PHA that he/she uses any form of marijuana, shall be ineligible for employment with the Peoria Housing Authority.

EQUAL OPPORTUNITY EMPLOYER

Peoria Housing Authority is an Equal Opportunity Employer (EOE) that is committed to diversity and inclusion in the workplace. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other characteristic protected under applicable federal, state, or local laws.

Job Type: Full-time

Pay: From $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $54,000