What are the responsibilities and job description for the Front Desk/Customer Service position at Peoria Production Shop?
Company Mission: To be the premier employer for individuals with disabilities.
Title: Front Desk/Customer Service
Brief Description: We are looking for a friendly and highly organized Front Deck / Customer Service Support professional to join our team. In this role, you will be the first point of contact for our customers, ensuring a positive experience from the moment they arrive. You will manage inquiries, provide information, assist with bookings or transactions, and support day-to-day operations. Your excellent communication and multitasking skills will be essential to the smooth functioning of the front desk area.
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Responsibilities:
Key Responsibilities:
- Greet customers and visitors in a professional and friendly manner upon arrival.
- Answer customer inquiries via phone, email, or in person, providing accurate information about services, products, and processes.
- Maintain a clean, organized, and welcoming front desk area.
- Assist customers with any issues, concerns, or requests in a timely manner, ensuring high levels of customer satisfaction.
- Collaborate with other departments to ensure smooth service delivery.
- Handle administrative tasks such as filing, data entry, and maintaining records.
- Monitor and respond to customer feedback, helping to resolve any issues.
- Assist with special projects or promotions as needed.
- Process customer orders and communicate with shipping in a timely manner.
- Monitor inventory levels for clients and notify them when certain products are low, for reordering purposes.
- Collaborate with other departments to resolve any issues or delays for orders and notify clients if any potential issues arise.
- Assist with uploading fulfillment orders into PPS systems.
- Assist with return processing of orders in PPS systems.
Work Conditions:
- Must be willing to work 40 hours per week.
- All work done primarily in an office environment.
Qualifications:
- Previous experience in customer service or a front desk role preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Familiarity with basic office software and systems (Excel, MS Office).
- High school diploma or equivalent; additional qualifications in business or hospitality are a plus.
- Positive attitude and a team player.
- Ability to work flexible hours, including evenings or weekends if required.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- PTO
- 403B - retirement plan
- Long Term Disability
- Hospital Indemnity
- Legal
- Accident Insurance
- Critical Illness
- Employer paid Life Insurance
- Employer paid Short Term Disability
- Bonus Opportunities
