Demo

Front Desk/Customer Service

Peoria Production Solutions Inc.
Peoria, IL Part Time
POSTED ON 3/28/2025
AVAILABLE BEFORE 4/26/2025
Company Mission: To be the premier employer for individuals with disabilities.

Title: Front Desk/Customer Service

Brief Description: We are looking for a friendly and highly organized Front Deck / Customer Service Support professional to join our team. In this role, you will be the first point of contact for our customers, ensuring a positive experience from the moment they arrive. You will manage inquiries, provide information, assist with bookings or transactions, and support day-to-day operations. Your excellent communication and multitasking skills will be essential to the smooth functioning of the front desk area.

Responsibilities

Key Responsibilities:

  • Greet customers and visitors in a professional and friendly manner upon arrival.
  • Answer customer inquiries via phone, email, or in person, providing accurate information about services, products, and processes.
  • Maintain a clean, organized, and welcoming front desk area.
  • Assist customers with any issues, concerns, or requests in a timely manner, ensuring high levels of customer satisfaction.
  • Collaborate with other departments to ensure smooth service delivery.
  • Handle administrative tasks such as filing, data entry, and maintaining records.
  • Monitor and respond to customer feedback, helping to resolve any issues.
  • Assist with special projects or promotions as needed.
  • Process customer orders and communicate with shipping in a timely manner.
  • Monitor inventory levels for clients and notify them when certain products are low, for reordering purposes.
  • Collaborate with other departments to resolve any issues or delays for orders and notify clients if any potential issues arise.
  • Assist with uploading fulfillment orders into PPS systems.
  • Assist with return processing of orders in PPS systems.

Work Conditions

  • Must be willing to work 40 hours per week.
  • All work done primarily in an office environment.

Qualifications

  • Previous experience in customer service or a front desk role preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional under pressure.
  • Familiarity with basic office software and systems (Excel, MS Office).
  • High school diploma or equivalent; additional qualifications in business or hospitality are a plus.
  • Positive attitude and a team player.
  • Ability to work flexible hours, including evenings or weekends if required.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • PTO
  • 403B - retirement plan
  • Long Term Disability
  • Hospital Indemnity
  • Legal
  • Accident Insurance
  • Critical Illness
  • Employer paid Life Insurance
  • Employer paid Short Term Disability
  • Bonus Opportunities

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