What are the responsibilities and job description for the Drive Customer Satisfaction: Automotive Customer Service Advisor Needed! position at Pep Boys?
Customer Service Advisor (CSA)
Be the Voice of Exceptional Service!
We are seeking a friendly and professional Customer Service Advisor to join our team. If you’re passionate about helping customers and creating a positive experience, this is the perfect opportunity for you!
*Must have a valid driver’s license*
Key Responsibilities:
- Greet customers and provide a welcoming experience.
- Listen to customer needs and recommend appropriate services or products.
- Schedule service appointments and ensure timely follow-up.
- Communicate vehicle service updates and explain repairs in a clear, friendly manner.
- Collaborate with technicians to ensure customer satisfaction and service excellence.
Why Join Us?
Daily Pay – Access your earnings on your schedule.
On-the-Job Training – Develop your leadership skills with hands-on experience.
Dental & Vision Insurance – Comprehensive plans for you and your family.
Health Insurance – Stay covered with top-tier benefits.
Paid Time Off – Recharge and maintain work-life balance.
Employee Discounts – Enjoy savings on products and services.
Flexible Schedule – Adaptable work hours to fit your needs.
401(k) with Company Match – Invest in your future with confidence.
Qualifications:
- Strong customer service and communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Basic knowledge of automotive services or willingness to learn.
- Problem-solving skills and a positive, professional attitude.
- Prior experience in customer service or retail is a plus.
Join our team as a Customer Service Advisor and make a difference in every customer’s day. Apply today to start your journey with us! Pep Boys Career Home
Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
People with a criminal record are encouraged to apply
Experience:
- Management: 2 years (Preferred)
- Customer service: 2 years (Required)
- Automotive service: 2 years (Preferred)
- Automotive diagnostics: 1 year (Preferred)
Work Location: In person
Salary : $15
