What are the responsibilities and job description for the Lead Service Technician Dothan position at Pepi Foods?
The Pepi Family/Team....
For almost 40 years, the Pepi Companies is and has been a family-owned corporation dedicated to its employees and valued customers. Operating in 5 Southeast US states - Georgia, Florida, Alabama and now Mississippi and Louisiana, we are committed to providing a great place to work - part of our family - while offering custom solutions to the convenience market through great people, excellent service, and great tasting products.
While our core values remain unchanged, our company is continuously expanding to meet our employees ever changing challenges for growth and flexibility. Core values of SERVE OTHERS, DO IT RGHT, and BE THE BEST are more than just a banner on the wall - it is how we live.
Come join the Pepi family. Find your place and your future here.
Job Description
The Lead Service Technician is the go-to expert for Pepi Foods vending machine, micro-market, office coffee, and water filtration operations. Youll handle advanced repairs, perform preventive maintenance, and lead a small team of technicians to keep our machines in peak condition. Beyond hands-on work, youll train staff, manage service schedules, and act as the point person for key clients. This role blends technical mastery with leadership to uphold Pepis high standards.
Job Responsibilities
- Advanced Service: Diagnose and resolve complex issues in vending machines, micro-markets, office coffee set ups, and water filtration systemsmechanical (motors, gears), electrical (wiring, circuits), and electronic (payment systems, controllers).
- Preventive Maintenance: Oversee and execute routine checkupscleaning, part replacements, and system testingto prevent breakdowns and extend machine life.
- Team Leadership: Supervise 2-5 service techniciansassign daily routes, monitor quality, and step in on tough jobs. Mentor new hires with hands-on training.
- Installation Oversight: Lead new vending machine setupscoordinate placement, ensure proper hookups, and verify functionality with team support.
- Client Liaison: Handle escalated service calls, meet with key accounts, and resolve issues with professionalismkeeping Pepi Foods reputation golden.
- Inventory & Scheduling: Track parts usage (filters, belts, etc.), order supplies, and plan maintenance/service routes to hit deadlines.
- Documentation: Maintain detailed logsservice reports, team performance, and client feedbackusing Pepis digital tools or paper records.
- Safety Standards: Enforce safety protocols, food handling rules, and compliance with local regs for yourself and the team.
Job Qualifications
Education:
High school diploma or GED; technical training/certification (e.g., HVAC, electronics) preferred but not required.
Experience:
3-5 years in equipment repair, maintenance, or a related field (vending machines, HVAC, appliances, or automotive a plus).
Skills / Requirements:
- Leadership grit build up a team, delegate well, and execute the plan
- Strong client-facing skills clear, calm, communicative, and solution-focused.
- Expert level troubleshooting mechanical, electrical, and electronic systems
- Ability to read manuals, schematics, or technical guides.
- Problem-solving under pressure
- Lift up to 50 lbs (machines, parts, stock), stand/bend for long periods, and maneuver in tight spaces.
- Valid drivers license and clean driving record
Your opportunity/benefits...
- Great Working Environment with emphasis on teamwork and great communication.
- Great hours - Day to Evening work schedule - occasional weekend work
- Pay Range of $22-$26/hour - Incentive Package to include ASAP (Attendance, safety, attitude, and performance) bonus potential
- Benefits - Health, Dental, Life, Vacation, PTO, Holidays,
- Great company to learn and grow with.
Salary : $22 - $26
