Retail Supervisor

What you'll bring to the team

Please feel free to join us at our upcoming career fair on December 14th and 15th from 10AM-4PM. We will be hiring for roles in Retail, Operations, Facilities, Entertainment, Food and Beverage, EMT's and Park Ranger with Full and Part Time positions Available!!This will be held at Peppa Pig Theme Park at 8851 26 BLVD, North Richland Hills, TX 76180. Hope to see you there!

We are seeking a dynamic and passionate individual to join us as a Retail Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for hospitality, and a natural talent for leading enthusiastic teams, then this is your chance to shine!

Qualifications & Experience

Key Responsibilities:

• Coordinate training for all secondary revenue areas, focusing on suggestive selling, upselling, and customer service.
• Train the retail team and monitor team members’ successes and learning opportunities for sales performance.
• Ensure the merchandising and display stock levels meet both brand standards and replenishment is carried out consistently.
• Change promotional and upsell items seasonally and as performance dictates.
• Lead support for monthly inventory control and stock take and controlling waste costs and stock loss.
• Responsible for maintaining the retail store, adhering to all space plans, merchandising, and design elements.
• Ensuring all register errors are kept to a minimum and investigating discrepancies.
• Understand the correlation between guest experience and achieving volume, revenue, and EBITDA targets.
• Working closely with the operations management team to create, implement, drive, maintain, and exceed KPI experience targets for the operations department.
• Understand risk assessments within attraction and ensure reporting of any new risks to the appropriate line manager.
• Assumes the position of duty manager and site controller in a rotation with operations management, ensuring the highest possible standards of guest service, presentation, technical operation, and safety in all operation areas of the attraction.
• Trained to cover all commercial and guest experience positions, including rides.
• Handle administrative duties including payroll, recognition platforms, schedules, recordkeeping, performance tracking documents, and personnel files.
• Ensure the safe operation of all rides while maintaining compliance with all Merlin Entertainments, State and Federal rules, regulations, and guidelines.
• Support special events as assigned including character offsite requests, partnership events, and internal park events.
• Ensure the operational team consistently fulfills its responsibilities, fostering collaboration with the entertainment team and supporting a smooth transition into daily operations.
• The above list is not exclusive or exhaustive and may require undertaking tasks as may be expected within the role's scope and grading.
• Perform other duties as assigned.

Education and Experience:

• Two years of experience in a supervisory position, preferably in Retail of either a visitor attraction, theme park, museum, leisure, hotel, or theatre environment.
• Experience in dealing with guests in difficult situations and maintaining the highest level of service in high-pressure situations.
• Experience in a training position preferred.
• Experience in inventory and stock take procedures
• Knowledge of Microsoft Excel, Outlook, and Word.
• Excellent communication and motivational skills.
• Proven ability to work on multiple projects simultaneously.
• Must be willing to get CPR and First Aid Certifications.

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay Range

Salary : $20