Asst. Maintenance Supervisor

TITLE

Lead Maintenance Technician

DEPARTMENT

Operations – Property Management

REPORTS TO

Maintenance Supervisor

STATUS

Full Time / Non-Exempt

DATE

February 2025

POSITION SUMMARY:

The Maintenance Technician ensures that property work orders are completed, grounds are kept in pristine condition and vacant units are completed before leasing to a new resident.

MAJOR DUTIES:

PRIMARY RESPONSIBILITIES

• Complete daily assigned work orders on a timely basis and ensure they are completed to the resident’s satisfaction
• Preparation of vacant residential units for re-leasing including minor repairs and small projects; ensure mechanical systems (heating/cooling, plumbing, electrical, appliances) are all in working order; consistently hit the monthly stated goal for ‘turn time’
• Provide great customer service to residents with particular attention to curb appeal, move-in experience, timely work order response, friendliness to residents and properly addressing their concerns
• Walk the property regularly (daily) to take care of common areas and grounds to ensure they are clean and safe
• Respond to emergency calls promptly, diagnose problem and resolve appropriately

SECONDARY RESPONSIBILITIES

• Complete administrative work in an organized and timely manner for accurate processing
• Document and correct any ‘first fail’ results for tenant base Section 8 inspections
• Implement any necessary corrections of any city building code violations

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities

QUALIFICATIONS:

• High School Diploma or equivalent
• Two or more years of experience as a Maintenance Technician at a residential property with multi-unit, multi-building experience or in a similar capacity in another industry

• HVAC, plumbing, electrical or similar certifications highly desirable
• Knowledge of Yardi Voyager or similar software highly desirable
• Knowledge of intermediate to complex concepts in carpentry, electrical work, plumbing installations and residential repairs

• Strong organizational and time management skills with a high attention to detail is essential.
• Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.
• Basic knowledge and compliance with Fair Housing laws and regulations

• Demonstrate independent, mature judgment; conveys a professional image and attitude.

• Ability to travel between properties by driving
• Must possess a current, valid driver’s license and be insurable

• Ability to work on a rotational on-call weekend schedule that includes evenings, weekends, and some holidays.

PHYSICAL REQUIREMENTS:

• The physical requirements of this position are related to a standard facilities or maintenance environment. Must be able to lift, bend, carry, move equipment and furniture, and use cleaning equipment and/or standard tools. Work is performed both inside and outside, requiring the ability to work under variable weather conditions. While performing the duties of the job, the employee is required to hear, talk, stand, walk, reach, stoop, or kneel. Must be able to lift up to 50 pounds without assistance.

The duties listed in the job description above are intended only as illustrations of the various types of work that may be performed. These listed duties are not intended to describe in detail all the tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations. Omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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