Collections Specialist

Job Description

Job Description

TITLE

Collections Specialist

DEPARTMENT

Operations

REPORTS TO

Property Manager

STATUS

Full Time / Exempt

DATE

February 2024

POSITION SUMMARY :

The Collections Specialist is responsible for the accuracy, distribution, and collection of resident invoices. The role requires a high degree of customer service skills and professional telephone etiquette. It also requires the ability to understand process workflows, and work with a high degree of accuracy against strict deadlines.

MAJOR DUTIES :

PRIMARY RESPONSIBILITIES

• Responsible for all credit and collections activities; accountable for reducing delinquency for assigned accounts.
• Client interaction through relationship building, business retention, and collection of money due.
• Monitor AR aging and customer accounts to minimize past due accounts.
• Perform customer credit analysis as needed.
• Initiate collection calls, emails, faxes, and letters.
• Assist with preparing correspondence, legal documents and other clerical work.
• Act as mediator in maintaining quality customer service and a positive company image by resolving customer account inquiries.
• Work with property management on escalating collection actions.
• Abide by all Federal Fair Credit Reporting Act rules and regulations.
• Assists in billing, cash receipts and other accounts tasks as needed.
• Performs other duties as required and assigned.

SECONDARY RESPONSIBILITIES

QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

The duties listed in the job description above are intended only as illustrations of the various types of work that may be performed. These listed duties are not intended to describe in detail all the tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations. Omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Pepper Pike Staffing, LLC is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.