What are the responsibilities and job description for the IT Technician II position at Pepper Source, Ltd.?
Information Technology Technician II
Summary
Lead Information Technician in completing tickets, IT projects, and other IT Tasks for their site. Provides technical assistance and guidance by performing the following duties:
Responsibilities
- Troubleshoots more advanced issues with a finer detail; while able to communicate troubleshooting process and methodology.
- Advisor to Information Tech Is. Will assist Tech Is with troubleshooting, tickets, and assigned projects from IT Supervisor when necessary.
- Sees completion of tickets, calls, and emails that deal with, but not limited to
- Hardware troubleshooting and installation.
- Software troubleshooting and installation.
- Network infrastructure.
- Account Management.
- Refers major hardware problems to service personnel for correction.
- Monitors IT Systems like Network Services and End Point functionality, and deploys solutions such as network cable installation, router/switch configurations, and end point configurations.
- Instructs users in use of equipment, software, and manuals.
- Provides updates, status, and completion to IT Supervisor of tickets, and assigned projects; while providing Users with the same courtesy.
- Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Recommends and performs remedial actions to correct problems.
Requirements
- Computer hardware experience required.
- Cat5 cabling experience and basic networking knowledge required.
- Vocational degree in Information Technology, certification such as CompTIA A or Net , or 2 years' IT experience preferred.
- Self-starter with strong work ethic and the ability to troubleshoot independently.
- Strong communication and prioritization / time management skills with the ability to support the IT needs of office personnel and production facility (desktop computer / tablet / phone / networking equipment setup and maintenance).
- Familiarity with Citrix / Parallels / Unify a plus.
Pepper Source and its affiliates are equal opportunity employers offering the following benefits:
- FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE)
- 401(k)/PROFIT SHARING
- PAID VACATION/PTO/HOLIDAYS
- WEEKLY PAY PERIOD/DIRECT DEPOSIT PAYROLL
- REFERRAL BONUSES
- CONSISTENT GROWTH/RAISE OPPORTUNITIES
About Us
Pepper Source is a family-owned company that provides custom sauces, seasonings, and dry coating systems to all of the major poultry companies in the United States as well as the frozen food, meat, and food service industries. We develop and manufacture custom flavor profiles that meet our customers’ specific needs. Our process takes innovation and extensive knowledge of the food industry.
How to Apply
Apply now through really!
You can also apply on our web site at http://peppersource.com/employment.aspx
Come join our team!
Job Type: Full-time
Pay: $27.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- IT: 2 years (Required)
Work Location: In person
Salary : $27 - $30
