Area Director

THE JOB

An Area Director (AD) for PepperJax Grill oversees 6 to 10 restaurant locations and is responsible for maintaining Company standards and assuring each store’s profitability. AD’s are responsible to lead, manage and hold accountable General Managers (GM) and to assist GM’s in building and developing team members, coaching performance, and maintaining a best-in-class Company culture. Strong relationship skills and operations are required for this position.

An AD must exemplify the Company’s core values of People First by genuinely caring for people, treating them with respect, exhibiting humility and striving for a “One Team, One Guest” model. AD’s should model the core value of Grit to others by taking ownership, maintaining accountability, doing the right thing, being committed and reliable and being a self-starter. Finally, AD’s must always demonstrate an attitude of being proud of the “brand” and products we serve, always exhibiting professionalism, showing a fanatical attention to consistency and detail, and ensuring that quality always and excellence are carried out in the restaurant locations.

The AD must possess strong analytical, organizational, problem solving and communication skills within all levels of management. An AD must maintain a high level of stamina, responsibility, and relationship skills to work with many types of people. An AD is committed to the goals of the Company, with a “can-do” attitude and a strong desire to succeed.

An AD must possess the leadership ability to continuously move the business forward, should share the company’s commitment to exceptional customer service, quality of food, fast service and ensure that each store is performing in accordance with the Company’s expectations.

As an AD you must be able to address issues in a positive and productive manner. An AD should understand and have knowledge of the Company’s procedures, expectations, and standards and carry out those procedures in such a way that maintains brand excellence.

Finally, an AD is responsible for holding General Managers accountable for controlling sales, labor, food, and all other costs related to operating each restaurant they oversee and must be able to communicate this information consistently to all levels of management.

THE BENEFITS

• Medical, Dental and Vision benefits
• Voluntary Short-Term & Long-Term Disability Insurance
• Voluntary Accident and Hospital Indemnity
• Company paid and voluntary life insurance
• 401K Plan
• Bonus program
• Company car or mileage reimbursement for business-related use
• Paid time off
• Holiday pay

THE REQUIREMENTS

• Must be able to pass a background check and fulfill the driving requirements of the Company.
• Ability to work flexible hours/days to support business hours and needs.
• Must be able to travel and be present for store needs.
• Strong business and work ethic
• Advanced level computer skills including email, scanning, spreadsheets, etc.
• Excellent interpersonal, written, and communication skills
• Proficiency with Company operating systems.
• Complete knowledge of all reporting Company positions.
• Participation in special projects and store openings.
• Maintain a professional appearance.
• Maintain the highest level of integrity and ethics.

THE RESPONSIBILITIES

Lead

Inspire and motivate employees, help them see the vision of the company and engage in the desire to see that vision through. Work on the business. Think, plan, have vision and provide clear direction to people.

• Train the General Managers and Assistant Managers at each restaurant location
• Exemplify Company’s Core Values at all levels
• Weekly Level 10 meetings with all GM’s in the AD’s area
• Be present in each store location one full day bi-weekly and conduct daily check-ins with GM’s at all restaurant locations
• Direct GM’s toward resources to help them in their role. Encourage and foster health relationships between GM’s and support center.
• Plan and strategize with GM’s for their success – personally and professionally.
• Assists GM’s in the hiring and training of subordinate positions, and ensures optimum utilization of team members.

Manage

Doing the work and giving direction to employees to follow that promotes the business and emphasizes the bottom line. Make the vision a reality by being a builder, doer and executor. Communicate well, clarify expectations and set directives that will get the job done.

• Interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within all markets in the brand.
• Audits activities to ensure conformance with the Company, government and accrediting agency standards, regulations, and food handling codes.
• Develops & monitors realistic and accurate area budget and forecasts.
• Ensures that the area financial performance meets Company forecasts; optimizes financial performance and operational productivity.
• Conducts quarterly store audits.
• Ensures that all team members are aware of current applicable government regulations.
• Ensures consistent and equitable administration of human resource policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus.
• Prepares and conducts performance appraisals and audits store performance appraisals.
• Ensures a safe work environment.

Hold Accountable

Leadership Management = Accountability

Accept responsibility, not excuses.

• Weekly Level 10 meetings – utilize the Scorecard, Rocks and To-Do’s to keep a pulse of the restaurant’s operations and hold accountable for non-performance.
• Review numbers during daily check-ins and monitor numbers daily.
• Assess restaurant staff’s level of skill while in store and hold GM’s accountable to training.
• Live out core values with all staff and hold address when not seeing these lived out at the restaurant.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience: Bachelor’s degree; 5 to 10 years related experience and training; or equivalent combination of education and experience.
Language Skills: Ability to read, analyze, and interpret general business information, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of managers, team members, and guests.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, proportions, and percentages.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technical developments)

PepperJax Development, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

E-Verify Notice – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.