What are the responsibilities and job description for the Customer Happiness Team Member position at Peppermayo?
Experienced Customer Happiness Team Member
Peppermayo is one of US's fastest growing brands in women’s fashion. We are a fast paced, friendly, and nurturing company to work with and we are looking to expand our hard-working, fun, and growing team.
We are currently looking for a friendly and energetic Experienced Customer Happiness Team Member to come and join our team!
Key Responsibilities:
- Provide excellent customer service and build rapport with customers and stakeholders
- Respond to multiple customer queries promptly and professionally via various communication channels (email, phone and chat)
- Engage in outbound call follow ups to customers in regards to new and existing orders
- Resolve customer complaints where applicable and within specified timeframes or refer to the correct department to ensure commitments are followed through to resolution
- Liaise with the warehouse and appropriate stakeholders to ensure deliveries are met
- Ensure all customer contact is accurately recorded in the appropriate systems/ databases to assist with future contact or follow-up
- Maintain an up to date and accurate knowledge of ongoing marketing campaigns, product benefits as well as all product pricing
- Maintain high first contact resolution and low reply per resolve rate
- Deal with all stakeholders including suppliers and other team member in a respectful and professional manner
Requirements:
- Exceptional attention to detail
- Pride and ownership of work
- Ability to take instructions and learn quickly
- Experience in working in a fast-paced working environment
- Excellent oral and written communication skills
- Excellent phone manner
- Knowledge of social media tools, including Facebook and Instagram
- Moderate computer skills
- Demonstrated experience using Shopify and ReAmaze an advantage
- Conflict Resolution Skills
Benefits:
- Great Remuneration
- Great clothing discounts
- Room for growth in the fashion industry
Job Types: Full-time, Contract
Pay: $42,660.00 - $60,000.00 per year
Benefits:
- Health insurance
Compensation Package:
- Bonus opportunities
- Performance bonus
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- Overnight shift
- Weekends as needed
Ability to Commute:
- Gardena, CA 90248 (Preferred)
Ability to Relocate:
- Gardena, CA 90248: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Los Angeles, CA 90014
Salary : $42,660 - $60,000