What are the responsibilities and job description for the E-Commerce Customer Service position at Peppermayo?
Experienced Customer Happiness Team Member
Peppermayo is one of US's fastest growing brands in women’s fashion. We are a fast paced, friendly, and nurturing company to work with and we are looking to expand our hard-working, fun, and growing team.
We are currently looking for a friendly and energetic Experienced Customer Happiness Team Member to come and join our team!
Key Responsibilities:
- Provide excellent customer service and build rapport with customers and stakeholders
- Respond to multiple customer queries promptly and professionally via various communication channels (email, phone and chat)
- Engage in outbound call follow ups to customers in regards to new and existing orders
- Resolve customer complaints where applicable and within specified timeframes or refer to the correct department to ensure commitments are followed through to resolution
- Liaise with the warehouse and appropriate stakeholders to ensure deliveries are met
- Ensure all customer contact is accurately recorded in the appropriate systems/ databases to assist with future contact or follow-up
- Maintain an up to date and accurate knowledge of ongoing marketing campaigns, product benefits as well as all product pricing
- Maintain high first contact resolution and low reply per resolve rate
- Deal with all stakeholders including suppliers and other team member in a respectful and professional manner
Requirements:
- Exceptional attention to detail
- Pride and ownership of work
- Ability to take instructions and learn quickly
- Experience in working in a fast-paced working environment
- Excellent oral and written communication skills
- Excellent phone manner
- Knowledge of social media tools, including Facebook and Instagram
- Moderate computer skills
- Demonstrated experience using Shopify and ReAmaze an advantage
- Conflict Resolution Skills
Benefits:
- Great Remuneration
- Great clothing discounts
- Room for growth in the fashion industry
Job Types: Full-time, Contract
Pay: $42,660.00 - $60,000.00 per year
Benefits:
- Health insurance
Shift:
- 8 hour shift
- No nights
- Overnight shift
Ability to Commute:
- Gardena, CA 90248 (Preferred)
Ability to Relocate:
- Gardena, CA 90248: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Los Angeles, CA 90014
Salary : $42,660 - $60,000
