What are the responsibilities and job description for the Spa Concierge position at Peppermill Resort Hotel?
The Spa Concierge greets guests and explains the spa facilities and services. Coordinates and facilitates all spa front desk, salon front desk, retail, and phone activities.
Essential Functions:
- Ability to verbally communicate effectively with guests and co-workers.
- Greets and processes guests checking in and out.
- Takes care of guest needs.
- Ensures that supplies are available and that the facilities are kept clean, always stocked and in safe condition.
- Maintains awareness and knowledge of new products, services, packages, treatments, and procedures.
- Perform reception desk duties as necessary and properly uses authority within given guidelines to ensure guest satisfaction.
- Keep updated on schedules, spa services and policies, sales techniques, and special spa events or promotions.
- Schedules appointments for all spa treatments and assists guests in selecting spa services and retail items.
- Knowledge of technical and standard operating procedures for the position including cash handling, billing, credit card, room charge/account and gift certificate policies and procedures.
- Assist with inventory as needed.
- Supports the company culture expectation on delivering 4 diamond service.
- Adherence to all departmental and company policies, including but not limited to the attendance and appearance policy and the code of conduct.
Qualifications:
- Must be able to verbally communicate with guests and co-workers.
- Knowledgeable of technical and standard operating procedures for the position including cash handling, billing, credit card, room charge/account and gift certificate policies and procedures.
- Must be able to lift a minimum of 25 lbs.
- At least 18 years of age.
