What are the responsibilities and job description for the Customer Service Sales Specialist position at Peppers Food Service?
Company Description
Founded in 2016, Peppers Food Service is a supplier of food products for various businesses in the food service industry. The company offers a comprehensive selection of fruits, vegetables, meats, poultry, seafood, spices, and other essential items. With a focus on personalized service, Peppers Food Service aims to meet the unique needs of each customer by providing tailored recommendations and efficient delivery services.
Role Description
This is a full-time on-site role for a Customer Service Sales Specialist located in Antioch, TN at Peppers Food Service. The Customer Service Sales Specialist will be responsible for providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing the overall customer experience.
Qualifications
- Customer Support & Customer Service skills
- Attention to detail, organized and able to multitask and prioritize work
- Proficiency in ENGLISH & SPANISH
- Strong interpersonal and communication skills
- Ability to problem-solve and handle customer inquiries effectively
- Previous experience in sales or food service industry is a plus
- High school diploma or equivalent
Responsibilities:
- Process incoming orders from business clients.
- Develop a deep understanding of the company's product offerings.
- Interact with clients via phone, email, and live chat/messaging to provide personalized assistance and answer inquiries.
- Collaborate with clients to tailor orders according to their specific needs & preferences.
- Monitor product availability and inform clients about stock levels, potential shortages, and estimated delivery times.
- Address client concerns, maintain accurate records of client interactions, resolve complaints, and work closely with other departments to ensure prompt solutions.
- Identify opportunities to upsell related products and introduce clients to new offerings that align with their business needs.
- Gather feedback from clients to provide insights for improving products, services, and overall customer experience.
- Work closely with the sales team, logistics, and warehouse personnel to streamline order fulfillment and ensure smooth operations.
- Perform routine housekeeping in work area including desk, office, and bathrooms.