What are the responsibilities and job description for the Repair and Customer Support Technician - Nutrunner/Servo Press position at Per Sé Group?
Repair and Customer Support Technician
Summary
Per Sé Group is currently seeking a highly skilled repair and customer support technician on behalf of our client, a distinguished leader in the aerospace, automotive, mold, and die industries. The ideal candidate will have a strong background in maintenance and repair, for the troubleshooting, modification and testing or Nutrunner & Servo Press products. Our client places a significant emphasis on continuous training and development, providing technicians with the opportunity to enhance their skills and stay current with the latest industry advancements. Furthermore, they take great pride in their exceptional customer retention rates, reflecting their commitment to delivering outstanding service and fostering long-term relationships with their clients.
Responsibilities
Summary
Per Sé Group is currently seeking a highly skilled repair and customer support technician on behalf of our client, a distinguished leader in the aerospace, automotive, mold, and die industries. The ideal candidate will have a strong background in maintenance and repair, for the troubleshooting, modification and testing or Nutrunner & Servo Press products. Our client places a significant emphasis on continuous training and development, providing technicians with the opportunity to enhance their skills and stay current with the latest industry advancements. Furthermore, they take great pride in their exceptional customer retention rates, reflecting their commitment to delivering outstanding service and fostering long-term relationships with their clients.
Responsibilities
- Diagnose technical problem of the products, repair and calibrate them mostly at our shop floor
- Travel to customer locations to diagnose complex technical problems and perform on-site repair
- Travel to customer locations to install the products at customers’ site
- Examine tools mechanically and electrically in order to perform repairs by dismantling tools and rebuilding as needed
- Diagnose technical problems and troubleshoot via telephone
- Communicate professionally and effectively with customers
- Effectively interpret schematics and block diagrams to analyze and troubleshoot problems
- Document in detail product problems and resolutions
- Associates or technical degree preferred
- A background in field service within the automotive industry preferred
- Experience with electrical measurement and calibration techniques (voltmeter and other calibrating equipment)
- Experience in troubleshooting and repairing mechanical problems (servo motors, bearings, gearing, ball screws and moving systems)
- General understanding of PLCs and pneumatics preferred but not required
- Experience in Mechanical measurement and inspection techniques (indicators, micrometers, and calipers)
- Working knowledge of fastening and assembly processes
- Ability to use basic hand-tools
- Ability to operate a computer with windows operating systems
- Comfort in working with abrasive chemicals to clean parts
- Excellent oral and written communications skills
- Able to be comfortable working with heights
- Valid Driver’s License; Ability to travel to project locations, including overnight travel
