What are the responsibilities and job description for the Manager, Salesforce Training & Quality Assurance position at Per Scholas?
ABOUT PER SCHOLAS:
For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20 cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 25,000 individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. At Per Scholas, diversity, equity, inclusion, and belonging aren't just buzzwords—they're in our DNA. 85 percent of our learners are people of color, two in five are women, and more than half hold a high school diploma as their highest educational credential. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
POSITION TITLE: Manager, Salesforce Training & Quality Assurance
REPORTS TO: Director, Data Quality & Analysis
LOCATION: National, PS Market preferred
Summary
The Manager, Salesforce Training & Quality Assurance will be responsible for delivering Salesforce training to new and existing Per Scholas staff and ensuring accurate data entry in our Salesforce instance. In collaboration with the Director, Data Quality & Analysis, this role will develop and revamp our Salesforce training curricula, both for general purposes and for role-specific trainings. Further, they will proactively monitor data entry throughout the organization to understand persistent challenges and to support staff when necessary.
The ideal candidate is someone who is enthusiastic about training and supporting staff, curious about our processes and data, and comfortable in a collaborative environment. This person should bring both a people-centered approach to their work and an exacting eye for detail. Further, this person should be comfortable thinking creatively about our processes and procedures with a willingness to bring forth new ideas to continually improve on the training we provide and the ways in which staff interact with Salesforce.
Responsibilities
QUESTIONS?
If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!
Equal Employment Opportunity
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.
PII Policies
Non-Discrimination Policy
For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20 cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 25,000 individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. At Per Scholas, diversity, equity, inclusion, and belonging aren't just buzzwords—they're in our DNA. 85 percent of our learners are people of color, two in five are women, and more than half hold a high school diploma as their highest educational credential. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
POSITION TITLE: Manager, Salesforce Training & Quality Assurance
REPORTS TO: Director, Data Quality & Analysis
LOCATION: National, PS Market preferred
Summary
The Manager, Salesforce Training & Quality Assurance will be responsible for delivering Salesforce training to new and existing Per Scholas staff and ensuring accurate data entry in our Salesforce instance. In collaboration with the Director, Data Quality & Analysis, this role will develop and revamp our Salesforce training curricula, both for general purposes and for role-specific trainings. Further, they will proactively monitor data entry throughout the organization to understand persistent challenges and to support staff when necessary.
The ideal candidate is someone who is enthusiastic about training and supporting staff, curious about our processes and data, and comfortable in a collaborative environment. This person should bring both a people-centered approach to their work and an exacting eye for detail. Further, this person should be comfortable thinking creatively about our processes and procedures with a willingness to bring forth new ideas to continually improve on the training we provide and the ways in which staff interact with Salesforce.
Responsibilities
- Deliver Salesforce trainings across the organization in both individual and group settings to all new training team hires, retraining for staff with performance gaps, and supplemental training to SME teams that also provide role-specific training
- Work within the Training Operations Team to develop and revise Salesforce training curricula and materials (videos, etc) for both general and role-specific support for training org staff of 500
- Monitor data entry and proactively both correct mistakes and provide feedback to training staff, including working with supervisors and other leaders to develop substantive responses to persistent challenges
- Foster a collaborative environment around Salesforce engagement and use through cross-team engagement and by being available to support staff on an as-needed basis
- Document, announce, and distribute information on changes made to the database as needed, in coordination with the Director, Data Quality & Analysis
- Maintain and develop comprehensive data dictionary to document all Salesforce fields within our instance
- Hold weekly drop-in hours to help troubleshoot challenges staff are experiencing with Salesforce in real time
- Create reports in response to data requests from other departments, collaborating with requestor to ensure accuracy of responses
- Additional projects as assigned and relevant
- 5 years of relevant experience
- Experience working in a collaborative, fast-paced environment
- Strong interpersonal skills: experience working with diverse individuals and groups with varying learning styles
- Team-oriented, highly responsive communicator, with excellent verbal and written communication skills
- Experience with and knowledge of Salesforce is strongly preferred
QUESTIONS?
If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!
Equal Employment Opportunity
We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.
PII Policies
Non-Discrimination Policy
Salary : $55,000 - $60,000
