Demo

Customer Technical Support Team Lead

Peraton
Peraton Salary
Offutt AFB, NE Full Time
POSTED ON 4/26/2025
AVAILABLE BEFORE 1/28/2026
Responsibilities

Peraton is hiring a Customer Support Technical Team Lead  for USSTRATCOM/J6 at Offutt AFB, Nebraska

 

What you will do: 

  • Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
  • Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
  • Drives product supportability.
  • Coordinates customer service activities with other internal functions.
  • Designs and maintains customer databases.
  • Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. In-depth applications knowledge of company's products, services and/or systems.
  • Operations may be 24/7.

 


Qualifications

What you will need:

  • 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD
  • Knowledge in advanced troubleshooting techniques
  • Team lead of IT professionals work experience is desired
  • Secret security clearance

#stratcom2025


Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.


Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors.
EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Salary : $66,000 - $106,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Technical Support Team Lead?

Sign up to receive alerts about other jobs on the Customer Technical Support Team Lead career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$69,399 - $96,631
Income Estimation: 
$84,660 - $113,309
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$79,324 - $110,520
Income Estimation: 
$44,214 - $56,812
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$53,079 - $69,818
Income Estimation: 
$36,400 - $44,839
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$44,214 - $56,812
Income Estimation: 
$55,856 - $76,003
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$53,670 - $75,445
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Peraton

Peraton
Hired Organization Address Halawa, HI Full Time
Responsibilities : Peraton is seeking a highly qualified Sr. Technical Writer / Editor in support to the upcoming LONG-R...
Peraton
Hired Organization Address Washington, DC Full Time
Technical Targeting Analyst Job Locations US-VA-McLean Requisition ID 2024-152895 Position Category Intel and Threat Ana...
Peraton
Hired Organization Address Home, KY Full Time
Responsibilities Peraton is seeking to fill a critical role for a full-time background investigator near Radcliff, KY . ...
Peraton
Hired Organization Address Sierra, AZ Full Time
Software Engineering, Advisor Job Locations US-AZ-Fort Huachuca Requisition ID 2025-153437 Position Category Information...

Not the job you're looking for? Here are some other Customer Technical Support Team Lead jobs in the Offutt AFB, NE area that may be a better fit.

EXTERNAL CUSTOMER TECHNICAL SUPPORT, ASSOCIATE

Peraton Corporation, Omaha, NE

AI Assistant is available now!

Feel free to start your new journey!