What are the responsibilities and job description for the Information Technology (IT) Desktop Support Technician position at Peraton?
Responsibilities
Peraton is seeking a mid-level Information Technology (IT) Desktop Support Technician to manage Corporate and Program desktop infrastructure needs within the Annapolis Junction, MD location. The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, peripherals and related network equipment. This includes imaging, installing, and maintaining all organizational hardware and related network equipment while ensuring optimal workstation performance. The technician will also assist with troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required. Duties include (but not limited to):
- On-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products supporting end user desktops.
- Collaborate with ITOps and Program team members to ensure efficient operation of the organization's desktop computing environment.
- Where required, administer and resolve issues with associated end-user workstation network software products.
- Assist with corporate and client network equipment maintenance including port configurations, port security, and device upgrades.
- Receive and respond to incoming calls, and/or tickets/work orders regarding desktop problems.
- If necessary, liaise with Corporate IT personnel and/or third-party support and PC equipment vendors.
- Perform related duties consistent with the scope and intent of the position.
Qualifications
Basic Qualifications
- Experience maintaining Windows desktop equipment, peripherals and associated network equipment.
- Minimum of 8 years with BS/BA, minimum of 6 years with MS/MA, minimum of 3 years with PhD
- Current Security Certification
- Active TS/SCI clearance w/poly
Desired Qualifications
- 2 years’ experience supporting Cisco network equipment administration is highly desirable
Salary Range Estimate
The estimate displayed represents the typical salary range for this position and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
Benefits
Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and participation in an attractive bonus plan.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$146,000 - $234,000. This represents the typical salary range for this position based on experience and other factors.EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Salary : $146,000 - $234,000
