What are the responsibilities and job description for the Call Center Representative position at Percepta House?
Position: Call Center Representative
Location: Kansas City, MO
Employment Type: Full-Time
Department: Customer Support
Reports To: Customer Service Manager
Job Summary:
We are seeking a motivated and dynamic Call Center Representative to join our growing team. In this role, you will be at the forefront of our customer interaction, acting as the primary point of contact for our valued clients. The ideal candidate will possess a strong commitment to customer service and a passion for helping others.
Key Responsibilities:
- Handle inbound and outbound calls professionally and courteously.
- Provide detailed information about products and services to customers.
- Resolve customer inquiries, complaints, and issues in a timely manner.
- Document all customer interactions accurately in the database.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Identify and escalate priority issues to management as needed.
Qualifications:
- High school diploma or equivalent; further education is a plus.
- Proficient in using computers and navigating software applications.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Experience in a customer service or call center environment is preferred.
- Ability to handle challenging customer interactions with patience and professionalism.
Salary : $17 - $25
