What are the responsibilities and job description for the Call Center Representative position at Percepta House?
Job Title:Call Center Representative
Job Summary: We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, helping them navigate their inquiries with professionalism and empathy. You will engage in meaningful interactions with clients, troubleshooting their concerns and providing tailored solutions to enhance their experience with our services.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Maintain a clear understanding of company products and services to effectively assist customers.
- Document customer interactions and transactions with accuracy and attention to detail.
- Resolve customer complaints and issues with effective problem-solving techniques.
- Escalate complex issues to the appropriate department for further assistance.
- Follow up with customers to ensure satisfaction with resolutions provided.
Qualifications:
- High school diploma or equivalent; additional education or certification is a plus.
- Previous experience in customer service or call center environment preferred.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficient in using call center software and other relevant technologies.
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong organizational skills and attention to detail.
Salary : $19 - $23
