What are the responsibilities and job description for the Customer Service Assistant position at Percepta House?
Position: Customer Service Assistant
Department: Customer Service
Location: New York, NY
Employment Type: Full-time
Reports to: Customer Service Manager
Job Summary
The Customer Service Assistant will be the first point of contact for customers, ensuring they receive outstanding service and support. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset. The successful candidate will handle inquiries, resolve complaints, and maintain high levels of customer satisfaction.
Key Responsibilities
Customer Support
- Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
- Address and resolve customer complaints, escalating issues when necessary.
Order Management
- Process customer orders, returns, and exchanges accurately.
- Track and update customers on order statuses.
Product Knowledge
- Stay informed about company products and services to provide accurate information.
- Educate customers on product features, usage, and benefits.
Feedback Collection
- Gather and document customer feedback to help improve products and services.
- Participate in surveys or data collection initiatives as required.
Administrative Tasks
- Maintain accurate records of customer interactions and transactions.
- Prepare reports summarizing customer interactions and outcomes.
Qualifications
- High school diploma or equivalent (required).
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
Job Posted by ApplicantPro
Salary : $18 - $24
