What are the responsibilities and job description for the Bilingual Spanish Volvo Customer Care Rep 2 position at Percepta?
Job Description
Job Description
Requisition Title : Bilingual Spanish Volvo Customer Care Rep 2 (042AH)
US-NJ- RockleighDescription
Bilingual Spanish Customer Care Rep 2 – Volvo Cars
Start Date – candidate driven
Training – Full paid training and equipment provided, training on-site
Pay Rate of $23.00 $2.00 bilingual premium per hour plus fantastic company benefits
Full-time, Permanent (40 hours a week)
Location : Mahwah, NJ - must live within a commutable distance of the office.
Hours of Operation : Monday to Sunday 8 am to 9 pm
Shifts available : 10 am to 7 pm Tuesday to Saturday
At Percepta, we bring first-class service across each market we support. As a Bilingual Spanish Customer Care Rep 2 – Volvo Cars in Mahwah, NJ , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Customer Care Representative 2 is the initial contact for dealership / customer personnel. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You’ll
- Perform all Customer Care Representative responsibilities with consistent reliability.
- Ability to maneuver through various systems to provide the dealer / customer with prompt, courteous and accurate information including :
Accurately respond to customer inquiries.
What You Bring to the Role
Exceptional customer service
What You Can Expect
A Bit More About Your Role
Ability to effectively communicate with customers, managers and co-workers.
Passionate and confident over the phone or through chat
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect :
Culture of Service - to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
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Salary : $2 - $25