What are the responsibilities and job description for the Full Time position at Percepta?
Job Title: Bilingual Spanish Customer Service Representative - Volvo Roadside Assistance
About the Job:
We are seeking a highly motivated and customer-focused individual to join our rapid response customer support and roadside assistance team. As a Bilingual Spanish Customer Service Representative, you will be responsible for providing world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
Key Responsibilities:
* Coordinate towing and roadside services for owners
* Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS)
* Answer questions to Volvo Car owners and prospects about product purchases or familiarization
* Escalate unresolvable or beyond scope of authority issues to senior team members
* Responsible for proper documentation and coding in Volvo proprietary software
* Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action
Requirements:
* High school diploma or equivalent
* Minimum one year of previous customer service call-handling experience
* Genuine interest in providing excellent customer service
* Motivated by working with a fast-paced and dynamic team, resolving challenges optimistically
* Bilingual in Spanish plus English is a must, must be able to pass written and oral assessments in both languages
* Roadside dispatching or emergency call response experience is preferred
* Independent work experience includes using logic and intuition to reach appropriate conclusions
* Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication adapting communication style to fit the style of others
* Savvy and demonstrates creative solutions
* Speed and accuracy when typing
* Broad knowledge of the automotive business preferred
* Analyze data, track trends, and retrieve relevant information to complete a task
About Percepta:
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. We offer a culture of service, career growth opportunities, diversity, and community-minded organization that is all about having fun. Our programs promote physical, mental, and financial wellness.
About the Job:
We are seeking a highly motivated and customer-focused individual to join our rapid response customer support and roadside assistance team. As a Bilingual Spanish Customer Service Representative, you will be responsible for providing world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
Key Responsibilities:
* Coordinate towing and roadside services for owners
* Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS)
* Answer questions to Volvo Car owners and prospects about product purchases or familiarization
* Escalate unresolvable or beyond scope of authority issues to senior team members
* Responsible for proper documentation and coding in Volvo proprietary software
* Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action
Requirements:
* High school diploma or equivalent
* Minimum one year of previous customer service call-handling experience
* Genuine interest in providing excellent customer service
* Motivated by working with a fast-paced and dynamic team, resolving challenges optimistically
* Bilingual in Spanish plus English is a must, must be able to pass written and oral assessments in both languages
* Roadside dispatching or emergency call response experience is preferred
* Independent work experience includes using logic and intuition to reach appropriate conclusions
* Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication adapting communication style to fit the style of others
* Savvy and demonstrates creative solutions
* Speed and accuracy when typing
* Broad knowledge of the automotive business preferred
* Analyze data, track trends, and retrieve relevant information to complete a task
About Percepta:
Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. We offer a culture of service, career growth opportunities, diversity, and community-minded organization that is all about having fun. Our programs promote physical, mental, and financial wellness.
