What are the responsibilities and job description for the SaaS Customer Success Specialist position at Percheron?
Posting Title
SaaS Customer Success Specialist
Job Type
Full-time
Physical Work Location
Katy, TX 77449 US (Primary)
Category
Marketing
Education
Bachelor's Degree
Travel
20 - 30%
JOB DESCRIPTION
The Business Development Specialist plays a crucial role in the success of growing the SaaS product line. The specialist will identify opportunities for business growth and optimize marketing strategies through networking with industry contacts and referrals.
- Develops and maintains long-term business relationships by serving as a subject matter expert, an internal advocate, and a client liaison.
- Collaborates with multiple departments within the organization to gather insight about potential clients, database needs, and product feedback to drive client success.
- Acquire expertise in Percheron's products and services.
- Conduct market research and identify potential decision-makers to deliver value proposition statement and sales pitch.
- Cultivates relationships with new clients and maintain existing client relationships.
- Uncovers root cause of client problems, analyzes potential solutions and makes clear and informed recommendations.
- Manages client relationships, and help clients find creative uses and implementation for the services and / or products they purchase.
- Demonstrates excellent communication, organization, and time management skills while handling numerous diverse and complex problems.
- Maintains existing training materials and creates new training materials for clients.
- Participate in industry events and conferences to build relationships and explore new business opportunities.
- Other duties as assigned.
JOB REQUIREMENTS
