Reception and Customer Care Associate

Come join our team! We are needing the perfect person to be the first point of contact for our customers!

Job Summary:
This position represents the company with the public by telephone and in person with customers and guests and must be courteous, professional and helpful. You will provide administrative support to client families, funeral directors, managers and co-workers. You will create paper and other goods required for services. Good computer skills are necessary. Professional and appropriate dress is required.

Essential Job Duties and Responsibilities:
Demonstrate Core Values of Excellence, Trust, Compassion, Care and Growth in performing all aspects of position.
Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with client families, co-workers and management.
Provide first point of contact with the public. Answer telephones in a professional manner; greet client families and their guests and ensure their comfort.
Responsible for making certain the funeral home is “family ready” at any given time. Maintains cleanliness of the reception area, conference rooms, viewing rooms, chapel, restrooms, and administrative areas within the funeral home.
Be a conduit of information in and out of the funeral home.
Responsible for ensuring appropriate office supplies and inventory are on hand.
Assist in the administrative side of completing, checking for accuracy and filing of the necessary forms and documents associated with a death including insurance, social security, military, death certificates, etc.
Provide administrative support for funeral directors and managers regarding memorial packages including: creating/designing and printing memorial books, acknowledgement cards, memorial folders, stationery, bulletins, tribute videos, etc.
Remain current with all technology the company provides to enhance job efficiency.
May serve as liaison between support staff and funeral directors, acting as conduit of information regarding services, client family needs, special requests, meetings and special events, etc.
Working with client families to prepare and submit obituaries to newspapers.
Other business related duties as assigned.
Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy and general straightening up. (We do have a professional cleaning service.)
Assistance with daytime funeral and memorial services may be required.
Assistance with setting up equipment for services and visitations, tables, table cloths, coffee/water/refreshments, family display items, etc.
Work hours approximately 8 hrs per day, Monday-Friday as a full-time position; weekends are not part of the workweek but in rare cases may need to report in for duty. Client family satisfaction is of the most-importance!
The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position nor are they intended to be a listing of prerequisite skills and abilities. The purpose of this job description is to describe the general nature of the position.

Skill Requirements:
Minimum of one year of similar or related experience.
Intermediate office skills including computer, digital equipment, company software.
Good people skills with ability to relate to a wide range of people
A compassion for helping families during a difficult time in their lives
Attention to detail with effective written and verbal communication skills are very essential.
Ability to manage time effectively in order to organize and prioritize work load; a multi-tasker.
Ability to work under time constraints and conform with established schedules and deadlines

Qualifications:
High School Diploma or Equivalent, or some college
Bilingual is a plus.

Job Type: Full-time

Pay: $14.00 per hour

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Commute:

• El Paso, TX 79938 (Preferred)

Ability to Relocate:

• El Paso, TX 79938: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $14