Group Rsvn. Coordinator

As a Groups Room Coordinator, you will function as the point of contact for all aspects of group functions & bookings at the property, including room blocking, rooming lists, amenity coordination, event details, & follow ups. You are the liaison between the property sales department, guest services departments and the clients, always conducting their communication with a welcoming and positive demeanor. The Group Coordinator demonstrates professionalism with all clients, guests, vendors and coworkers. You have extensive previous experience in event management and/or hospitality, displaying commitment to solving problems and in the best interest of the hotel. You are confident and feel comfortable in a leadership role, with the ability to multi-task, prioritize and communicate effectively.

Responsibilities of the Ideal Candidate
Act as a point of contact for guests, coworkers and vendors, maintaining communication with all relevant parties prior, during and after each event including but not limited to:

• Coordination of rooming lists
• Event details set up
• Answering questions from groups
• Communication between the sales department and the guest services department to ensure positive customer service for guests.

• Maintain a professional and attentive relationship with guests and potential clients through continuous correspondence, including onsite tours, requesting feedback, and sending Thank You’s.
• Consistently check group reservations and status on a weekly basis to ensure all information is properly recorded and blocked rooms have been set up.
• Continuously organize all equipment, files, signage and amenities required.
• Develop Banquet Event Orders for all meeting/events and conduct BEO Meetings.
• Become proficient in necessary programs, such as Room Key, Event Temple and Microsoft Office, reporting all data in detail.
• Follow through on all contracts and reservations, ensuring all entries in programs have been made, deposits have been charged, and information has been shared with hotel staff.
• Group billing & collection of outstanding invoices due.

Core Competencies:

• Highly Organized
• Possess and Maintain Composure
• Ability to Communicate Effectively
• Possess a Customer Focus

Experience and Education:

• At least 2-year event coordination and/or hospitality experience
• The ability to solve problems as they arise and do so in the best interest of the hotel.
• Confident in taking charge and leading a group of individuals.
• Proficient in drafting professional documents and professional correspondence.
• Ability to multi-task and prioritize assignments to achieve highest level of productivity.
• Strong organizational skills.
• Exceptional oral communication skills.
• Flexible schedule; available to work nights, holidays and weekends.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder