Dual General Manager

We are excited to have an exceptional opportunity for a Dual General Manager to oversee the daily operations of two prominent hotels, the Courtyard Lenox and Hampton Inn Lenox. This dual role requires a dynamic and experienced leader who can effectively manage both properties, ensuring that guests receive unparalleled service and a memorable experience. The ideal candidate will possess a strong background in hotel management, with a proven track record of enhancing operational efficiency, driving revenue growth, and fostering a positive work environment for staff members.

Responsible for directing the hotel to obtain optimum efficiency and economy of operations and maximize profits while providing excellent service to the guest. The General Manager functions as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance and sales and revenue generation. The General Manager analyzes business results and works with the leadership team to develop effective strategies to address business needs.

Job Requirements

• Minimum of 5 years as a General Manager or related role
• Proven track record in delivering financial results.
• Proven track record of building a cohesive team and facilitating goal accomplishment.
• Proven track record of positive employee satisfaction scores.
• Understanding of all areas of hotel operations.
• Strong competence in food and beverage operations.
• Understand the mission, vision, and goals of the hotel.
• Must possess excellent communication, follow up, and organizational
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Ability to negotiate, prospect, plan, prioritize, and organize business operations.
• Ability to read and understand financial statements, forecast business, prepare annual budget and marketing plan.
• Commitment to exceptional guest service.

Job Responsibilities

• Strategically plans, develops and implements company policies and goals.
• Directs activities of divisions or departments such as Sales, Human Resources, Engineering, Front Office, Housekeeping, and F&B to affect operational efficiency and economy.
• Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
• Insuring brand standards are met with the objective of meeting or exceeding guest expectations, communicating follow-up actions to the team as necessary.
• Preparing an annual budget with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses.

• Provide analysis and strategy of monthly business review and analysis of monthly P&L results, forecasting and STR analysis.

• Monitors actual sales and revenues to determine variance and assess goal accomplishments.
• Creating an environment in which all employees have the ability to reach their full potential.
• Develops and executes comprehensive sales and marketing plans and programs, both short and long range, to support sales and revenue objectives of organization.
• Provides monthly analytics/metrics, reporting on the effectiveness of the strategies.
• Researches, analyzes, and monitors financial, technological, and demographic factors to capitalize on market opportunities and minimize effects of competitive activity.
• Anticipates and recommends strategies for need periods and help maximize revenue generation in peak times.

• Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget.
• Perform special projects and other responsibilities as assigned.
• Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.

• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact human resources

We are an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free

Equal Opportunity Employer
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