What are the responsibilities and job description for the Customer Marketing Manager position at Peregrine Technologies?
Backed by leading investors from Silicon Valley, Peregrine supports public safety agencies across the country - from Los Angeles to Louisville to Atlanta - empowering public servants to improve operations and make better decisions in the moments that matter. Today, our technology is used by customers to serve more than 30 million Americans. We're motivated to build technologies by partnering with our customers; we listen to their needs, learn from their experiences, and develop effective solutions to help them achieve transformational outcomes. Together, we're creating safer communities, protecting privacy and civil liberties, and helping everyone in America thrive.
We are a team of public service entrepreneurs who are passionate about solving hard problems. We trust and help each other, and love diving into challenges together. We believe empathy, curiosity, integrity, courage, and excellent execution are key to building impactful software. If mission-focused work is your north star, come build with us. We're just getting started.
The Role
Customer Marketing is a pivotal new position for the Marketing team. In this foundational role, you will help shape the framework for successful customer marketing outreach and the future of the function as a whole.
This individual will be responsible for collaborating closely with key internal stakeholders and driving engagement through customer campaigns, fostering a vibrant user community, and cultivating and mobilizing customer advocates. We are looking for a creative customer-focused marketer who thrives in an ambiguous environment with a high level of ownership and collaboration.
As Customer Marketing Manager you will :
- Develop and execute value-driven customer campaigns to deepen engagement and loyalty, including segmented email strategies, newsletters, and case studies.
- Expand customer communications with updates on product features, usage tips, and success stories tailored to diverse user needs.
- Foster a thriving user community through virtual and in-person group sessions, encouraging collaboration and sharing of best practices.
- Partner with Product Marketing to establish feedback loops, aligning customer insights with product management and roadmap planning.
- Launch and manage a customer advocacy program, driving referrals, testimonials, and case studies with exclusive events and incentives.
- Create peer-to-peer forums to support collaboration among new and experienced users, scaling toward a national customer conference.
What we're looking for :
Salary Range : $135,000 - $165,000 Annually Benefits Equity (if applicable) Bonus (if applicable)
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.
Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary : $135,000 - $165,000
