Desktop Engoneer-MECM Required

We are looking for an experienced Microsoft Desktop Engineer to join our growing IT team that has the ability to take ownership of our entire desktop environment and local application suite. This key role will be responsible for managing and maintaining our entire desktop and laptop infrastructure with the goal of keeping the environment stable, secure and high performing.

Duties include but are not limited to installing, configuring and maintaining desktop operating systems, providing technical support to end users, troubleshooting application and hardware issues, documenting technical solutions and performing routine system maintenance. This position will work closely with other members of the IT team including security, network, support and application engineers. Additional duties will include advanced troubleshooting and root cause analysis on Windows and M365 applications along with other related duties as assigned.

The Desktop Engineer will utilize Microsoft Endpoint Configuration Manager (MECM), scripting, Group Policy, Active Directory/Microsoft Entra ID at an expert level. This role will play a pivotal part in innovating and finding new ways to enhance operational efficiencies through the use of cloud and AI technologies.

Responsibilities:

• MECM Administration: Manage and maintain MECM infrastructure, including deployment, configuration, and troubleshooting. Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager.
• Modern Workplace: Assists with Microsoft Modern Workplace solutions, including Intune and Microsoft 365.
• Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktops and laptops. Responsible for the overall design, installation and integration of IT Desktop solutions throughout the enterprise.
• Software Deployment: Plan, test, and deploy software updates, patches, and applications using MECM. Recommends, schedules, and performs software improvements and upgrades for optimal performance
• Security Compliance: Ensure all desktop systems comply with security policies and standards.
• Technical Support: Provide advanced technical support for desktop-related issues, including hardware and software troubleshooting.
• Automation: Develop and implement automation scripts to streamline desktop management tasks.
• Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures.
• Collaboration: Work closely with other IT teams to ensure seamless integration and operation of desktop systems.
• Peripheral Management: Manage printers, scanners, and other office devices.
• Asset Management: asset inventory and lifecycle management
• Training: Mentor and train junior desktop engineers and support staff.

Qualifications:

• Minimum of 5 years of experience in desktop engineering, with at least 3 years specializing in MECM.
• Minimum 3 years of experience working with Office 365.
• Network Configuration: Basic understanding of DNS, DHCP, VPNs, firewalls, and LAN/WAN troubleshooting.
• Minimum 2 years of peripheral management experience with printers, scanners, and other office devices
• Minimum 2 years of experience managing asset inventory and lifecycles.
• Effective communication and interpersonal skills.
• Strong analytical and problem-solving skills technical and logical.
• Ability to multitask and bring assigned tasks to completion under little supervision.
• Experience interacting with users to resolve support tickets.
• Packaging and deploying applications in a Citrix environment a plus.
• Strong knowledge of Windows operating systems (Windows 10, Windows 11).
• Experience with Active Directory, Group Policy, and PowerShell scripting.

Additional Qualifications:

• Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Endpoint Administrator Associate.
• Experience: Experience with virtualization technologies Citrix, Hyper-V, cloud services (Azure, AWS) and DevOps.