What are the responsibilities and job description for the IT Support Services Manager-MSP position at Perennial Resources International?
NO H1S OR 3RD PARTIES.
ONSITE 5 DAYS A WEEK IN MANHATTAN.
Well-established MSP in Manhattan is seeking a highly skilled, customer service focused IT Support Services Manager who will be responsible for the delivery of efficient, highly reliable IT services for their clients. The IT Support Services Manager will oversee lead project teams and services including IT Helpdesk and ticketing, asset management, Azure Active Directory\O365, infrastructure maintenance, and desktop services. This is a hands-on technical role that requires the ability to plan, implement, and manage the broad-ranging IT service needs of client companies with a focus on customer service, technological efficiency, and responsive operational support to IT users both during normal working hours and after-hours as needed.
RESPONSIBILITIES :
- Manage and maintain infrastructure to ensure optimal performance, security, reliability, and compliance with the each company's policies and industry governance requirements.
- Oversee asset management, including hardware and software inventory, procurement, and IT asset inventory / tracking.
- Administer and maintain Azure Active Directory\O365 services, including user accounts, group policies, and security permissions.
- Maintain a high level of Service Desk customer focus by prioritizing issues and communicating appropriately with external and internal customers. Provide technical support and troubleshooting assistance to end-users, resolving issues in a timely and efficient manner.
- Maintain helpdesk ticketing system and current metrics and SLAs.
- Facilitate the business' needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed / handled / ordered in advance of their expiration.
- Plan and execute IT projects, including system upgrades, migrations, and deployments, within established timelines and budgets.
- Maintain and update Microsoft 365 licenses, Adobe, Azure, and maintain SharePoint permissions and controls.
- Provide Mobile Device Support.
- Identify opportunities for continuous improvement.
Qualifications : REQUIRED :
