Call Center Representative/ Scheduler

Job description

NationScapes-Call Center Representative/ Scheduler

Colorado’s industry leading sprinkler company, is seeking a call center customer service representative to work in our irrigation service division.

This job requires a full-time employee, with seasonal flexibility. We have peak seasons that are more demanding and require extra hours. We are looking for someone who takes their work very seriously and holds themselves to high standards. Needs to work well under pressure and be able to multi-task. Must be organized, detail oriented, and have good customer relation skills. Candidates need to be reliable and flexible. Your goal is to ensure high customer standards with exceptional customer service standards.

Do your homework, check us out!

https://denversprinklerrepairblowout.com/

HOURS: Monday- Friday 8:00 am to 5:00 pm with some Saturdays during peak seasons.

Essential Functions:

• High school graduate, or equivalent.
• Strong communication skills, including great active listening skills.
• Phone skills are essential.
• Computer skills are necessary.
• Ability to work under pressure.
• Detail oriented with the ability to multi-task and be willing to learn.
• Irrigation knowledge is a plus, but if no knowledge, must be willing to learn.
• CRM or Service Titan skills are a plus, but if no knowledge, must be willing to learn.
• Must be able to work independently while acting as a proactive team member.
• Must be able to follow procedures that can fluctuate.
• Ideal candidate would also have Service Titan software experience

WORK ENVIRONMENT:

• We work in a team player environment that can get very busy during certain times of the year.
• This is a fast-paced work environment and you must be able to keep up with the mental demands of the everyday workday.
• We are a small, but growing, locally owned and operated small business.

It is a fundamental of NationScapes to not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

E-Verify Employer Notification: We are an equal opportunity employer and actively participate in the E-Verify program. All candidates must provide proper documentation to establish their identity and legal authorization to work in the United States. We are committed to maintaining a compliant and fair hiring process.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Appointment scheduling: 2 years (Required)
• Customer service: 2 years (Required)
• Service Titan Software: 1 year (Preferred)

Work Location: In person

Salary : $20 - $25