What are the responsibilities and job description for the Customer Service Representative position at Perennial Services Group?
Job Description
Overview-Customer Service Representative
We are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be responsible for delivering exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a commitment to customer satisfaction. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Do your homework and check us out!
https://perennialservicesgroup.com/
Responsibilities
- Answer inbound calls.
- Develop and maintain relationships with clients through effective communication and follow-up.
- Identify customer needs and provide tailored solutions to meet their requirements.
- Utilize CRM and operating system software to enter data.
- Participate in business development initiatives to expand market reach.
- Achieve individual targets while contributing to the overall success of the team.
Qualifications
- Proven experience in customer service or a related field, preferably in landscaping, lawn care or pest management industries. Industry specific experience is not required.
- Strong communication skills in English, both verbal and written.
- Ability to effectively understand customer needs.
- Experience with inbound call taking and building rapport with clients.
- Excellent customer service skills with a focus on client satisfaction.
- A proactive attitude with a strong desire to succeed in a fast-paced environment
- Aspire experience preffered
Join us as we drive our business forward through innovative solutions and exceptional service!
Pay Transparency: Fair and open compensation is valued. This role has a salary range of $50,000-$60,000 and a comprehensive benefits package.
“We are an Equal Employment Opportunity (“EEO”) Employer" it is a fundamental of Perennial Services Group to not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
E-Verify Employer Notification: We are an equal opportunity employer and actively participate in the E-Verify program. All candidates must provide proper documentation to establish their identity and legal authorization to work in the United States. We are committed to maintaining a compliant and fair hiring process.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Have any experience using Aspire (Landscaping CRM)?
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Lakewood, CO 80228 (Required)
Work Location: In person
Salary : $50,000 - $60,000
