What are the responsibilities and job description for the Technical Account Manager position at Perfect Path, LLC, d/b/a Trajector Services?
Overview
Anchor Six is a subsidarity of Trajector.
At AnchorSix, we put the customer experience at the heart of our business and assemble technology solutions that allows people to connect anytime, anywhere they are in the world, and on any device, and make it easy, safe and reliable. We are a leading managed IT services provider committed to delivering innovative and customized IT solutions that empower our clients to achieve their business objectives. We specialize in providing comprehensive IT support, cloud services, cybersecurity solutions, and strategic IT consulting to businesses across various industries.
Job Overview
Join our dynamic team where your mission is to spread happiness among our clients! We are on the lookout for an enthusiastic and proactive Technical Account Manager (TAM) who thrives on delivering top-notch IT support and services. As the primary technical liaison for our valued clients, you'll dive deep into their unique business needs, ensuring they receive nothing short of exceptional care and attention. If you're someone with a strong technical aptitude, a knack for problem-solving, and an unwavering commitment to customer satisfaction, we want you on our team! Located just five minutes away from the bustling Phoenix Sky Harbor Airport, our Tempe, Arizona office is the perfect hub for innovation and collaboration. Join us in creating memorable experiences and forging lasting partnerships with our clients.
About Our Perks, Compensation, & Benefits
- Competitive compensation ranging from $90,000 - $120,000 per year with total compensation ranging from $108,000 - $140,000.
- Medical, dental, vision, 401k program, and more.
- Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
- Joining a rapidly growing organization.
Responsibilities
- Act as the primary point of contact for all technical and non-technical inquiries and issues for assigned client accounts, ensuring timely and effective resolutions.
- Develop and maintain strong relationships with clients, understanding their business needs and IT infrastructure to provide tailored advice and solutions.
- Liaise with Clients to make sure that they are happy and our team and solutions are running smoothly and are adequate for their current & future needs
- Coordinate with the technical support team to manage and resolve client issues, ensuring high levels of client satisfaction.
- Conduct regular review meetings with clients to discuss service performance, understand their evolving needs, and identify opportunities for additional services or improvements.
- Collaborate with the sales team to support account renewal and expansion efforts, including preparing and presenting technical proposals and service reports.
- Keep clients informed of new technologies and IT best practices that can enhance their business operations.
- Monitor and report on the health of client accounts, including service usage, performance metrics, and satisfaction levels.
- Develop and maintain technical documentation and service reports for internal and client use.
Qualifications
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in a technical support or account management role, preferably in a managed IT services environment.
- Strong technical foundation in IT infrastructure, cloud services, cybersecurity, and software applications.
- Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Exceptional communication and interpersonal skills, with a focus on building strong client relationships.
- Proven ability to manage multiple accounts and projects, prioritizing tasks to meet deadlines and client expectations.
- Certification in ITIL, Microsoft, ITSM, or other relevant technologies is a plus.
- Availability to provide onsite support to client locations.
EEO Statement
AnchorSix is an EOE/Veterans/Disabled/LGBTQ employer.
Salary : $90,000 - $120,000
