What are the responsibilities and job description for the Operations General Manager position at Perfect Power Wash?
Operations General Manager – Leadership, Growth, Competitive Benefits
About Us
Perfect Power Wash is the fastest-growing professional power washing company in the country—since opening our doors in 2000, we have cleaned over 300,000 residential and commercial properties using a safe and effective process. What started as one man working out of his parents’ garage has grown into 7 locations, across ten states, 110 vehicles in service, with a team of passionate individuals striving to “WOW the Customer” as it is one of our core values.
Overview
The Operations General Manager is responsible for their location's job fulfillment, location safety, time and attendance, and technician development and hiring. Additionally, the position is responsible for assisting the Vice President with development, analyses, and implementation of policies while maintaining scorecard metrics.
Why Work at PPW?
This is a perfect opportunity to join a team poised for explosive growth in 2025 and beyond. At PPW, we believe in collaboration, communication, and customer service. We provide an energetic environment where team members are respected, learning is continuous, and your ideas are welcomed.
Our unmatched company culture includes annual events for team members, a healthy work-life balance, and more. We work in unison to achieve our personal and organizational goals with compassion, empathy, and a competitive spirit while prioritizing the customer’s needs.
Responsibilities
Your responsibilities include, but are not limited to:
- Must be competitive and driven by daily, weekly, and monthly goals while staying motivated to meet work objectives within policy and acceptable standards.
- Identify department needs, clarify information, and provide solutions and/or alternatives.
- Adhere to Perfect Power Wash Core Values.
- Must be available to work assigned shifts as per guidelines; this may include weekends, evenings, or both.
- Monitor and track KPIs.
- Use reporting and alerts to monitor driving behavior and inefficiencies in GPS software.
- Oversee all job fulfillments.
- Maintain employee and customer satisfaction.
- Ensure location safety.
- Manage time and attendance.
- Lead technician development and hiring.
- Oversee recruiting, objective setting, coaching, and performance monitoring of technicians.
- Maintain building, truck, and equipment maintenance.
- Adhere to Operations Scorecard.
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Bonus opportunities
- Paid time off and holidays
- Professional development and leadership training
- A collaborative and energetic work environment
Qualifications
- Must be proficient with the following Microsoft Applications: Excel, Word, and Outlook
- Competencies:
- Attention to detail
- Ability to multitask
- Strong decision-making ability and high degree of integrity
- Team orientation
- Problem-solving/Analysis
- Customer-focused
- Project management
Additional Eligibility Requirements
- Must pass a criminal background check
- Valid Driver's license
Physical Requirements
- Ability to sit or stand for prolonged periods
Direct Reports
- Technicians, Team Leads
Ready to grow with us? Apply now!
Job Type: Full-time
Pay: Competitive, based on experience
Schedule:
- Day shift
- Monday to Friday
- Occasional weekends or evenings, as needed
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Job Type: Full-time
Pay: $60,000.00 - $78,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Ability to Relocate:
- Livonia, MI 48150: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $78,000
