Claims & Service Coordinator
Objectives of This Role
The Claims & Service Coordinator plays a pivotal role in ensuring the efficient processing of claims while providing
essential support to the Service & Warranty and Installation departments.
- Ensure collaborative and effective communication throughout the claims management process, maintaining a
positive relationship with suppliers and customers.
Serves as the primary contact between our company and its suppliers, in the capacity of managing all claims.Coordinate with internal teams to ensure the timely resolution of all claims filed with suppliers.Enhance the efficiency of service and warranty operations by facilitating communication, scheduling, andcoordination.
Manages multiple on-going responsibilities in a time sensitive environment.Communication is critical as each project coordinates with different stakeholders accountable for each stage.Responsibilities
Claims / Returns :
Receive, review, and file claims with suppliers for defective materials, shipping errors, and material returns.Arrange inspections with suppliers and internal teams.Coordinate replacements of defective material within the claims process. Includes ordering replacement material,sample returns, scheduling installation, and communicating with suppliers, homeowners, and appropriate internal
teams on each stage.
File return claims with suppliers and obtain return authorizations (RA).Coordinate with warehouse team and third-party shippers to arrange returns within the scope of the RA.Follow up with vendors to ensure timely processing of credits.Service & Warranty :
Manages receiving, inputting, coordinating, and scheduling all postproduction service and warranty repairs usingthe ERP software, RFMS, for assigned builders.
Assist Service & Warranty Coordinator in coordinating appointments with homeowners.Support the Service & Warranty Coordinator in ordering materials based on internal inspection reports.Weekly review of Open Orders report and collaborate with the Service & Warranty Coordinator for resolution.Follows up with builders, customers, installers, and internal team members to ensure the completion of repairs istimely, correct, and permanent.
Manage multiple on-going responsibilities in a time sensitive environment.Skills and Qualifications
3 years of project management / coordinating experience.Ability to work independently as well as work closely with internal team members, customers, and suppliers.Proven success in a corporate setting, working with all levels of management.Demonstrated strong organizational skills, with attention to detail, time management and prioritization.Strong written and verbal communication skills are required.Ability to work in fast-paced environment that requires multi-tasking.Positive attitude and self-motivatedSolid understanding of Microsoft Office products, specifically Outlook and Excel.
