What are the responsibilities and job description for the Remote Benefits Account Manager position at Perfect Search?
Principle Responsibilities
Account Management
- Primary function to support Account Executive on all aspects of Client Management
- Day-to-day contact for service issues; responsible for troubleshooting and service escalation whenever necessary; billing, eligibility, claim resolution, etc.
- Manages new carrier / vendor and plan implementations for book of business
- Responsible for working one-on-one with Communications to prepare open enrollment materials; review and edit all content including rates
- Responsible for preparing and presenting Open Enrollment presentations, both in person and virtually
- Conducts client open enrollment meetings and answers questions regarding benefit coverage
- Responsible for ensuring that all Open Enrollment materials are prepared and distributed in accordance with the client's needs
- Participate in peer review as both a participant and a reviewer of standards of client deliverables
- Oversees Benefit Butler activity and responses by providing supervision, support and / or training to Benefit Specialist
- Maintains communication with carriers / vendors at all times to support the client
- Prepares or coordinates open enrollment implementation files
- Troubleshoots all open enrollment issues as they arise
- Audits first invoices post-enrollment to ensure that rates are accurate
- Responsible for new business implementation
- Responsible for all administrative and technology implementation
- Coordinate and lead all open enrollment activities
Renewal and Marketing
Client and Team Support
o Work with client team in the overall development and execution of Benefit Strategy Calendars, Utilization Reviews and Renewal / Marketing Strategy development
o Manage the implementation of new products and services during the renewal season (or as needed off cycle) which encompasses cataloguing and understanding updates and changes, timeline coordination, carrier management and education for the client
Size & Complexity of Clients & Prospects
Requirements :
