What are the responsibilities and job description for the Customer Solutions Analyst position at Perfetti Van Melle?
OVERVIEW
Perfetti Van Melle (makers of Mentos, Airheads, Dentyne, Trident and Bubblicious!) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We're currently seeking a passionate and enthusiastic Customer Solutions Analyst to join our growing team.
WHAT YOU WILL DO
The Customer Solutions Analyst will be required to lead and enhance partnerships within the customer base and improve Customer Service Metrics for both the US and Canadian businesses within PVM. Additional responsibilities include :
- Understand and manage assigned customer base's order process.
- Manage the customer's needs and develop relationships with key contacts to deliver superior service.
- Develop processes and methods to collect and maintain large data sets. Ability to analyze data, identify problem areas and recommend solutions to drive better results.
- Develop and maintain strong scorecards that reflect PVMs performance against customer requirements.
- Proactively communicate with the organization to manage unforeseen issues, and / or to capitalize on opportunities to better serve our customers and grow our business.
- Ability to participate in projects as needed.
WHAT WE NEED FROM YOU
WHAT WE OFFER
At Perfetti Van Melle, we are committed to fostering a diverse, equitable, and inclusive workplace, where all individuals, regardless of background or identity, are valued, respected, and empowered to contribute their unique perspectives to the sweet success of our candy-loving community. Additionally, we have a core value of Care For Our People and we are proud to offer benefit programs that support our team members' goals and well-being including :
Join a 2024 NKY Best Workplace by applying today!
Perfetti Van Melle, USA is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
