Oracle Cloud ERP Managed Support Consultant

As a Senior Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will take direction from solution architects and Leads on development activities. Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. RESPONSIBILITIES Will build trusted client relationships through positive consulting and support delivery. Establishes knowledge of client business challenges and priorities. Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds Translate clients' needs into detailed business requirements documents, use cases, and system interaction diagrams. Act as a customer advisor on best practices and application awareness. Will be responsible for training the customer and counterparts in administrative operations. Will assist with configurations, upgrades, and long-term support management. Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner. Instills team commitment to company delivery methodologies and practices. QUALIFICATIONS Bachelor's Degree or equivalent experience. 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience. Experience working in an Agile environment. Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas. Excellent knowledge and understanding of current technologies and complex enterprise-level applications. Skilled ability to obtain, understand and respond strategically to client needs. Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously. Strong analytical, problem solving and conflict-resolution skills. Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented. Excellent listening, oral, and written communication skills. Excellent reporting skills. Excellent interpersonal and teamwork skills. Flexible to new situations and challenges. Preferred skills and education: Strong understanding of complex cloud-based enterprise-level applications Oracle ERP Cloud Certification Oracle EBS and Oracle Cloud project experience ERP Cloud Workflow and SLA Rules

Salary : $65,000 - $150,000