What are the responsibilities and job description for the Customer Service Representative position at Perficio Insurance Services?
Job description
About Us :
At Perficio Insurance Services, we pride ourselves on delivering exceptional service and expert knowledge of our insurance products. Our team is dedicated to helping clients navigate the complexities of insurance with confidence and ease. Providing outstanding service goes hand in hand with creating a fun and enjoyable work environment. Our commitment to excellence is matched by our commitment to fostering a positive and engaging workplace where every team member can thrive. Join us and be part of a company that values professionalism, expertise, and a whole lot of fun along the way!
Job Description :
We are seeking a motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, providing top-notch customer service and support. This role requires excellent communication skills, a keen eye for detail, and a passion for helping others. The position will start as a part-time position but has the option to transition into a full time position after training is complete.
Key Responsibilities :
- Respond to customer inquiries via phone, text, and email, ensuring prompt and professional service.
- Assist clients with policy changes and information, coverage options, and claims processing.
- Provide daily support to the agency owner by managing administrative tasks, coordinating priorities, and streamlining operations to improve overall efficiency.
- Maintain accurate and detailed records of customer interactions and transactions.
- Handle customer complaints and provide appropriate solutions in a timely manner.
- Collaborate with the sales and underwriting teams to ensure customer satisfaction.
- Educate clients on insurance policies, products, and services offered by the brokerage.
- Perform administrative tasks such as data entry, filing, and document preparation.
Qualifications :
What We Offer :
Job Type : Part-time
Pay : $16.00 - $18.00 per hour monthly commission opportunity
Expected hours : 20-40 per week
Shift :Ability to Commute :
Work Location : In person
Salary : $16 - $18
