What are the responsibilities and job description for the Incident Manager position at Perfict Global, Inc.?
About Us :
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs.
We provide excellent benefits such as Medical, Dental, Vision a fun company to work!!!
Job description :
1.7 years of Production support experience and relevant experience in Service Now, DevOps, TechOps, Monitoring tools, and Process Improvements
2.3 years of leading / Managing technical production support team members
3.Preferred ITIL certification
4.Experience and skills needed for customer support to include a focus on listening, rapport-building, clear communication, friendly and approachable nature, and courtesy and respect.
Primary Skills :
What are we looking for? - 7 years of Production support experience and relevant experience in Service Now, DevOps, TechOps, Monitoring tools, and Process Improvements - 3 years of leading / Managing technical production support team members - Preferred ITIL certification - Ability to do complex, in-depth analysis and develop innovative methods regarding problem diagnosis and resolution with systems comprising custom developed product, SaaS, and other platforms. - Advanced verbal and written communication skills necessary to present / explain technical knowledge, and provide advice to management, regulators, reviewers, and stakeholders. - Experience and skills needed for customer support to include a focus on listening, rapport-building, clear communication, friendly and approachable nature, and courtesy and respect. - He or she must possess exceptional verbal and written communications skills, an operations-oriented mindset, and a knack for technical firefighting, diagnostics, troubleshooting and problem solving.
